Multi-State Cannabis Retail Ops Coordinator

Doist; Phoenix (AZ); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental, and Vision Insurance

401k retirement savings plan

Disability & Life Insurance

Employee Assistance Program

Product discounts

Bonuses

Job summary

Story Cannabis is seeking a Retail Operations Coordinator to support the Retail Operations Manager across a multi-state retail footprint. You will help with new store openings, remodels, and operational rollouts while updating SOPs and driving process improvements.

Responsibilities include KPI reporting, audits, cash and inventory controls, and cross-functional collaboration with Supply Chain, Marketing, Finance, HR, and IT.

Qualifications

• Associate or bachelor’s degree preferred, or equivalent operational experience required.
• 3+ years of retail operations, field operations, or project coordination experience within the cannabis industry preferred.
• Cannabis retail experience preferred.
• Highly organized with exceptional attention to detail.
• Strong project management and follow-up skills.
• Advanced Microsoft Excel, PowerPoint, and reporting experience.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• Experience working cross-functionally with multiple departments.
• Knowledge of retail operations, audits, inventory management, and compliance.
• Experience with cannabis POS/compliance systems (Treez, Dutchie, Metrc, or similar) preferred.
• Ability to travel regionally as business needs require.

Responsibilities

• Support new store openings, acquisitions, remodels, and operational rollouts.
• Maintain and update Standard Operating Procedures (SOPs), job aids, and operational documentation.
• Coordinate operational projects including POS implementations, system enhancements, and process improvements.
• Prepare, validate, and distribute weekly KPI, labor, inventory, compliance, and operational reporting.
• Conduct store audits and follow up on corrective action plans with District and General Managers.
• Support cash management, inventory controls, and operational compliance initiatives.
• Partner with Compliance to ensure regulatory requirements are operationalized across all markets.
• Coordinate training administration, track completion, and support new operational training programs.
• Assist with inventory, consumables, and operational expense tracking.
• Provide field support for operational issues and partner with stores to resolve execution gaps.
• Work cross-functionally with Supply Chain, Marketing, Finance, HR, and IT to improve execution.
• Support testing, implementation, and documentation of new operational processes and retail systems.
• Create presentations, scorecards, and executive reporting that support business decisions.
• Travel to stores as needed to support projects, audits, training, and operational initiatives.

Skills

Retail operations

Project coordination

Attention to detail

Project management

Excel

PowerPoint

Communication

Cross-functional collaboration

Inventory management

Compliance

Cannabis POS

Travel

Education

Associate degree

Bachelor’s degree

Tools

Treez

Dutchie

Metrc

Job description

Story Cannabis is seeking a Retail Operations Coordinator to support the Retail Operations Manager across a multi-state retail footprint. You will help with new store openings, remodels, and operational rollouts while updating SOPs and driving process improvements.

Responsibilities include KPI reporting, audits, cash and inventory controls, and cross-functional collaboration with Supply Chain, Marketing, Finance, HR, and IT.