Multi-Site Service Lead for I/DD Programs

Orland Park Area Chamber of Commerce; Illinois; On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Optional vision insurance

Dental insurance

Critical illness insurance

Accident insurance

Company-paid disability insurance (LT/

Company-paid disability insurance

Company-paid life insurance

Paid holidays, sick time, vacation

401(k) with company match

Cell phone stipend

Job summary

CTF Illinois is seeking a compassionate, adaptable Service Coordinator Float to provide leadership and clinical oversight across day program locations. This role supports staff during vacancies, leaves, and startups while ensuring high-quality services and regulatory compliance.

The position requires a Bachelor's or Master's in a Human Services field, QIDP/QMHP readiness, and at least one year of I/DD or mental illness experience, plus a valid IL driver's license and MS Office proficiency.

Qualifications

• Bachelor's or Master's degree in Social Work, Psychology, Counseling, Rehabilitation Counseling, Education, Family Therapy, Vocational Counseling, or related Human Services field.
• Meet qualifications for QIDP and QMHP certification/training.
• Minimum one year of experience working with individuals with intellectual and developmental disabilities (I/DD) and/or mental illness.
• Valid Illinois driver's license with an acceptable driving record.
• Proficiency with Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Lead and support day program operations across multiple CTF Illinois locations.
• Supervise, coach, and develop direct care staff to ensure quality services.
• Deliver person-centered programs that promote independence, choice, and community inclusion.
• Coordinate services with individuals, families, guardians, and interdisciplinary teams.
• Monitor documentation, financial records, and program compliance with agency, state, and federal requirements.
• Ensure the health, safety, and rights of individuals receiving services.
• Provide crisis intervention, behavioral support, and operational guidance as needed.
• Conduct site visits, quality assurance reviews, and continuous improvement activities.
• Travel between program locations to provide leadership support based on operational needs.

Skills

Leadership

Staff coaching

Regulatory compliance

Interdisciplinary coordination

Education

Bachelor's or Master's degree in Social Work/ related Human Services field

Tools

Microsoft Office

Job description

CTF Illinois is seeking a compassionate, adaptable Service Coordinator Float to provide leadership and clinical oversight across day program locations. This role supports staff during vacancies, leaves, and startups while ensuring high-quality services and regulatory compliance.

The position requires a Bachelor's or Master's in a Human Services field, QIDP/QMHP readiness, and at least one year of I/DD or mental illness experience, plus a valid IL driver's license and MS Office proficiency.