Multi-Site Security Operations Manager

Securitas Security Services USA, Inc.; Andover (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Retirement plan

Employer-provided medical coverage

Company-paid life insurance

Disability insurance

Employee assistance plan

Securitas Saves discount program

Paid holidays

Paid time away from work

Job summary

Securitas Security Services USA, Inc. is seeking an experienced Security Account Manager to lead security services across two corporate client locations in the greater Andover area.

You will supervise personnel, manage client relationships, oversee operations, and administer security technology to ensure compliant, high-level service delivery. Responsibilities include staffing, payroll review, training, investigations, and regular reporting, with a focus on maintaining safety and operational

Qualifications

• Minimum of 3–5 years of security management or supervisory experience.
• Experience managing multiple sites and supervising security personnel.
• Strong leadership, organizational, and problem-solving skills.
• Excellent written and verbal communication abilities.
• Proficiency with Microsoft Office Suite.
• Experience with Lenel Access Control preferred.
• Experience with ExacqVision CCTV preferred.
• Ability to conduct investigations and prepare professional reports.
• Knowledge of access control systems, CCTV operations, and physical security best practices.
• Valid driver's license with reliable transportation.

Responsibilities

• Interview and train new hire security personnel.
• Provide direct supervision, coaching, performance evaluations, and disciplinary action when necessary.
• Develop employee schedules to ensure adequate staffing coverage across both corporate sites.
• Manage timekeeping, payroll review, attendance, overtime, and employee leave requests.
• Conduct regular staff meetings and ongoing training to ensure compliance with company and client standards.
• Foster employee engagement, retention, and professional development.
• Oversee day-to-day security operations for two corporate locations.
• Ensure all security officers adhere to post orders, standard operating procedures, and client expectations.
• Conduct routine site inspections and quality assurance audits.
• Develop and implement operational improvements to enhance service delivery.
• Coordinate emergency response activities and maintain business continuity procedures.
• Serve as the primary liaison between the client and the security organization.
• Build and maintain strong relationships with client leadership.
• Address client concerns promptly and implement corrective actions when necessary.
• Prepare operational reports and participate in regular client meetings.
• Monitor and administer electronic security systems.
• Conduct CCTV camera reviews in support of investigations and incident resolution.
• Utilize ExacqVision for video retrieval and evidence preservation (experience preferred).
• Coordinate maintenance and troubleshooting of security equipment with vendors and client IT departments.
• Conduct internal investigations related to security incidents, policy violations, and workplace concerns.
• Review surveillance footage and collect relevant evidence.
• Complete detailed incident reports and investigative documentation.
• Coordinate with law enforcement and emergency responders when appropriate.
• Track incident trends and recommend preventive measures.
• Review payroll submissions, maintain staffing records, training documentation, and compliance files.
• Prepare operational metrics and monthly performance reports.
• Ensure compliance with company policies, client requirements, and applicable laws.

Skills

Security management

Site leadership

Staff supervision

Communication

MS Office

Lenel access control

ExacqVision CCTV

Investigations & reports

Access control systems

Driver's license

Tools

Lenel Access Control

ExacqVision CCTV

Job description

Securitas Security Services USA, Inc. is seeking an experienced Security Account Manager to lead security services across two corporate client locations in the greater Andover area.

You will supervise personnel, manage client relationships, oversee operations, and administer security technology to ensure compliant, high-level service delivery. Responsibilities include staffing, payroll review, training, investigations, and regular reporting, with a focus on maintaining safety and operational