Multi-Site Practice Administrator - Healthcare Operations

Axia Women’s Health; Phoenixville (Chester County); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) match

Generous PTO

Multiple medical plans

Life insurance

Short/long-term disability

Employee counseling services

Discount programs

Job summary

Axia Women's Health seeks an on-site Care Center Manager to oversee three locations in PA, driving growth, efficiency, and patient care excellence.

You will lead 30–45 colleagues across clinical and non-clinical roles, manage budgets, scheduling, and billing workflows, and collaborate with MSO, marketing, and referring practices. Travel up to 20% is required.

Qualifications

• 4-year degree from an accredited college in business, healthcare, or related field is required.
• 3+ years of experience managing a high-volume practice, OB/GYN or Fertility preferred.
• Experience managing a multi-site practice and 30+ colleagues.
• Knowledge of electronic billing processes and medical insurance; familiarity with EHR systems.

Responsibilities

• Oversee strategic growth and operational plans for the care centers.
• Collaborate on quality improvement initiatives and KPI achievement.
• Lead or participate in MSO or regional programs and workflows.
• Travel up to 20% and coordinate across Phoenixville, Limerick & Collegeville facilities.

Skills

People management

Leadership

Communication

Interpersonal skills

Microsoft Office

Adaptability

Education

Bachelor's degree in business, healthcare, or related field

Tools

EHR (eCW preferred)

Job description

AxiaWomen's Health is the nation’s largest community-based, integrated women's health network in the country serving women throughout New Jersey, Pennsylvania, Indiana, and Kentucky. At its core, Axia Women’s Health is a community of over 400 providers across nearly 150 locations committed to providing a more caring, connected, and progressive health care experience for women. Its rapidly growing network spans OB/GYN care, breast health, high-risk pregnancy care, urogynecology care, behavioral health, and fertility. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives. Axia Women’s Health has been recognized as the #1 Physician Practice for Women’s Health by Castle Connolly and certified as a Great Place to Work for five consecutive years. Learn more at www.axiawh.com .

This position will oversee and travel to all three associated care centers- Phoenixville, Limerick & Collegeville.

Essential Functions:

• Participates in the strategic growth plan for Care Center. Assist in the development and implementation of long-term business plans and initiatives to enhance the practice’s growth and profitability.
• Quality Improvement: Collaborate with clinical staff to develop and implement quality improvement initiatives, ensuring that the practice delivers high-quality healthcare services and meets or exceeds industry standards.
• Drives achievement of operational KPIs (front end denials, productivity increases, etc.)
  • Leverages data (tableau) to support care center decision making.
• Identifies trends and issues related to billing/payor concerns in collaboration with RCM partners, presents concerns with plans for resolution.
• Leads or participates in MSO or regional based initiatives or programs.
• Develops, documents, implements care center workflows to optimize operational efficiencies in collaboration with MSO supports.
• Supervises startup of new programs and revenue streams at the Care Center
  • Facilitates ROI on potential revenue opportunities or expansion.
• Oversight for the patient experience, drives improvement and action planning.
  • Escalation and management of patient complaints
• Ensures adherence to cash management processes including weekly deposits being completed.
• Manages expenses in accordance with set budgets (clinical and non-clinical), makes recommendations for saving opportunities.
  • Provides oversight for all spending (office supply, medical supply, etc.)
  • Ensures POs are accurate in Coupa.
• Works closely with the marketing team on projects related to the care centers, including oversight of social media activities, marketing events, care center promotional materials.
• Liaison with referring practices.
• Manages compliance with regulatory and state governing bodies in collaboration with MSO supports (CLIA, OSHA, CDC, DOH)
• Oversight of the colleague experience, driving achievement of colleague satisfaction targets.
  • Drives the colleague lifecycle (recruitment through separation)
  • Implements staff recognition programs.
  • Performance Management
• Interprets policies, objectives and operational procedures.
• Mentoring of new care center managers and/or managers in training
• Oversees provider support including scheduling, on call scheduling, reimbursement, PTO, etc.
• Coordination with lead physician on care center matters.
• Facilitates any needs that arise with Labor & Delivery or other departments at affiliate hospital.
• Facility maintenance/equipment
• Directly oversees 1 care center with up to 3 locations.
  • Travel required up to 20% of the time.
• This role is an on-site position

Supervisory Responsibilities:

• Overall management of both clinical/non-clinical care center colleagues, approximately 30-45 colleagues, 11-14 providers.

Skills:

• Proven ability to manage and motivate a diverse team of professionals.
• Excellent organizational, leadership, and interpersonal skills.
• Excellent verbal and written communication.
• Demonstrated ability to establish and maintain effective working relationships with personnel across various facilities as well as external entities.
• Strong Knowledge of Microsoft Office Suite
• Ability to adapt to changes in the healthcare industry and stay updated on current trends and practices.

Experience & Education:

• 4-year degree from an accredited college in business, healthcare, or related field required.
• 3 plus years of experience managing a high-volume practice required, OB/GYN or Fertility specialty preferred.
• Experience managing a multi-site practice.
• Experience managing 30+ colleagues.
• Knowledge of electronic billing process and medical insurance.
• Experience with electronic health records (EHR) systems and healthcare information technology (eCW preferred).

Full Time Benefits Summary:

• Full time benefit-eligibility beginning the first of the month after hire
• 401(k) with company match
• Generous PTO offering with additional time off for volunteering
• Choice of multiple medical insurance plans to best meet your needs
• Access to Axia providers at little to no cost through Axia’s medical insurance
• Axia-paid life insurance, short term and long term disability
• Free counseling for colleagues and family members, including parents and parents-in-law
• Access to discount on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks Program
• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more!

At Axia Women’s Health, we’re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.

Travel Required

Yes . Travel required across all locations

Qualifications

Skills

Preferred

Knowledge of billing & med insurance

Expert

Excellent verbal and written communication

Expert

Expert

Adapts to healthcare industry trends

Expert

Leads and motivates diverse team

Expert

Managed multi-site practices

Expert

Excellent Org Leadership/Interpersonal Skills

Expert

Skilled in EHR systems

Expert

Expert

Proficient in Microsoft Office Suite

Expert

Managed 30+ colleagues

Expert

Education

Required

Bachelors or better in Business, Healthcare or Related field.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.