Director, Operations

Axia Women’s Health; Northern (KY); Hybrid; USD 130,000 - 170,000; Full time

Benefits offered by this job

401(k) match

PTO + volunteer time off

Medical insurance plans

Disability and life insurance

Job summary

Axia Women’s Health is seeking a Director of Operations to lead and optimize care centers in the Northern New Jersey region. You will supervise care center managers, drive revenue growth, and collaborate with physician leadership to ensure excellent care and a strong work environment.

The role requires at least 5 years of healthcare operations leadership, strategic thinking, and the ability to align operational goals with organizational vision.

Qualifications

• Bachelor’s degree required; Master’s in Health Administration (MHA) or Business Administration (MBA) preferred.
• Minimum of 5 years’ leadership experience in healthcare operations or multisite practice management.
• Strong leadership and cross-functional collaboration across multi-site centers.
• Experience in revenue growth and business development.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Oversee care center managers/administrators across the region.
• Drive revenue growth and ensure efficient, high-quality care.
• Collaborate with physician leadership and support departments.
• Monitor patient satisfaction and implement service improvements.
• Support onboarding of new practices and capital planning.

Skills

Leadership experience

Healthcare operations

Business development

Communication skills

MS Office

Education

Bachelor's degree

MHA or MBA preferred

Tools

Microsoft Office Suite

Job description

AxiaWomen's Health is the nation’s largest community-based, integrated women's health network in the country serving women throughoutNew Jersey,Pennsylvania,Indiana, andKentucky. At its core, Axia Women’s Health is a community of over 400 providers across nearly 150 locations committed to providing a more caring, connected, and progressive health care experience for women. Its rapidly growing network spans OB/GYN care, breast health, high-risk pregnancy care, urogynecology care, behavioral health, and fertility. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives. Axia Women’s Health has been recognized as the #1 Physician Practice for Women’s Health by Castle Connolly and certified as a Great Place to Work for five consecutive years. Learn more at www.axiawh.com .

The Director of Operations is responsible for the oversight of group care centers in the assigned regional area (Northern New Jersey). This role provides strategic leadership and drives revenue growth of assigned Care Centers. The Director works in collaboration with Physician leadership and support departments to ensure Care Centers deliver excellent care efficiently while creating a great work environment for the team. This role requires a high degree of leadership skills, independence, initiative, sound judgement, multi-site profit and loss management, and follow through on a wide range of sensitive and complex issues. The Director will work both remotely and support centers to support both non-clinical and clinical operations in collaboration with the CMO and VP.

Essential Functions:

Care Center Operations

Evaluate and manage performance of care center managers/administrators.

Identify and implement best practices across all care centers.

Build strong relationships with support teams to enhance operational effectiveness.

Provide leadership and accountability for care center operations and staff.

Monitor patient satisfaction and initiate service improvements as needed.

Supervise office managers/administrators and related staff.

Stay current on industry trends and regulatory requirements (OSHA, HIPAA, CLIA).

Assist in developing annual care center budgets.

Support expense management through group purchasing programs.

Monitor productivity and financial performance; lead corrective action as needed.

Identify staffing and infrastructure needs; review capital requests.

Support onboarding of new practices and capital equipment planning.

Ancillary Services & Referral Streams

Design and support orientation for new physician practices.

Streamline referrals to ancillary services and optimize workflows.

Collaborate with managers on operational and staffing challenges.

Report on performance of ancillary services and identify root causes for changes.

Staff Development

Provide training and mentoring for care center management.

Support leadership growth and professional development.

Ensure effective communication and timely responses (within 24–48 hours).

Lead creation and execution of action plans as needed.

Supervisory Responsibilities:

Directly supervises care center managers/administrators in the assigned region.

Skills:

Excellent interpersonal and communication skills (verbal and written).

Strong relationship-building across departments and external partners.

Proven ability in business development and revenue growth.

Proficient in Microsoft Office Suite.

Education and Experience:

Bachelor’s degree required; Master’s in Health Administration (MHA) or Business Administration (MBA) preferred.

Minimum of 5 years’ leadership experience in healthcare operations or multisite practice management.

Pay or shift range: $130k to $170k
The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Full Time Benefits Summary

• Full time benefit-eligibility beginning the first of the month after hire
• Immediate 401(k) matching contribution with no vesting period
• Generous PTO offering with additional time off for volunteering
• Choice of multiple medical insurance plans to best meet your needs
• Access to Axia providers at little to no cost through Axia’s medical insurance
• Axia-paid life insurance, short term and long term disability
• Free counseling for colleagues and family members, including parents and parents-in-law
• Access to discount on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks Program
• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more!

At Axia Women’s Health, we’re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.

Education

Required

Bachelors or better in Business Administration or related field.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.