Multi-Site Pediatric Operations Leader

Akron Children's Hospital; Boardman Township (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Akron Children's Hospital is seeking a Senior Operations Manager to oversee day-to-day operations across multiple pediatric primary care offices and lead a large team of supervisors and managers.

You will drive scheduling, billing, medical records management, and HR-related activities, while managing budgets and implementing region-wide quality initiatives to improve patient care outcomes.

Qualifications

• Education: Associates degree required; five years healthcare leadership experience required; Bachelor's degree preferred.
• Certificate in Healthcare Management or similar credential within 2 years of role.
• Five years of healthcare leadership experience managing multiple facilities, sites, or programs.

Responsibilities

• Manage day-to-day operations of multiple pediatric primary care offices, including scheduling, billing, and medical records management.
• Oversee people management responsibilities, including hiring, firing, performance evaluations, and rewards.
• Manage operating budget for each pediatric primary care office, including revenue projections, expense monitoring, and financial reporting.
• Assist Regional Manager with operational, HR, and quality functions across the region.
• Responsible for pilot and rollout of initiatives with high impact.
• Collaborate with healthcare providers and clinical staff to implement quality improvement initiatives to enhance patient care outcomes.
• Monitor KPIs related to patient satisfaction, appointment wait times, and clinical outcomes.
• Develop and implement employee engagement initiatives to foster a positive work environment.
• Ensure compliance with company policies, procedures, and safety standards.
• Other duties assigned.

Skills

Leadership

Organizational skills

Budget management

Analytical thinking

MS Office

Education

Associate degree

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Akron Children's Hospital is seeking a Senior Operations Manager to oversee day-to-day operations across multiple pediatric primary care offices and lead a large team of supervisors and managers.

You will drive scheduling, billing, medical records management, and HR-related activities, while managing budgets and implementing region-wide quality initiatives to improve patient care outcomes.