Multi‑Site Orthopedic Patient Services Associate

Penn Medicine; Philadelphia (Philadelphia County); On-site; USD 25,000 - 33,000; Full time

Job summary

Penn Medicine in Philadelphia seeks a Patient Services Associate (Float) to support orthopaedic practices across multiple locations. The role involves patient check-in/out, scheduling, insurance updates, and POS activities, with travel to various sites.

You will handle calls, process messages, collect copays, verify demographics and referrals, and help maintain patient satisfaction and operational targets. Flexibility and strong communication are essential.

Qualifications

• High school diploma or GED required.
• 2+ years medical office experience or 4 years of customer service experience.
• Advanced degree may be considered in lieu of experience.

Responsibilities

• Assist with patient check-in and check-out for Orthopaedic and multispecialty practices.
• Answer phones, manage patient requests, route messages, and schedule appointments.
• Verify patient demographics and insurance information in EMR; collect copays and finalize check-out procedures.
• Coordinate referrals/authorizations and update appointment status in EMR; communicate wait times and guidance to patients.

Skills

Interpersonal skills

Communication

Customer service

Phone etiquette

Education

HS Diploma/GED

Job description

Penn Medicine in Philadelphia seeks a Patient Services Associate (Float) to support orthopaedic practices across multiple locations. The role involves patient check-in/out, scheduling, insurance updates, and POS activities, with travel to various sites.

You will handle calls, process messages, collect copays, verify demographics and referrals, and help maintain patient satisfaction and operational targets. Flexibility and strong communication are essential.