Multi-Site Operations Manager US - Field Management · ·

Newyorkfamilydentistry; New York (NY); On-site; Full time

Job summary

A leading dental practice is seeking an experienced operations leader to oversee multiple offices in the New York Metro Area. The role involves ensuring high standards in patient care and team performance while driving operational efficiency. Candidates should have a strong background in dental operations leadership, exceptional communication skills, and the ability to manage multiple locations effectively. This position requires a commitment to fostering a culture of accountability and excellence within the team.

Qualifications

• 5+ years of dental operations leadership experience.
• Managing 20–50 practice locations.

Responsibilities

• Lead operational success of 2–5 dental offices.
• Design and implement training programs.
• Monitor patient interactions and service delivery.

Skills

Leadership

Analytical Skills

Communication

Job description

Competitive Pay:Hourly rates start at $30 per hour, with higher compensation available for candidates with meaningful multi-site leadership experience.

What You’ll Be Doing:

Lead the operational success of 2–5 dental offices across the New York Metro Area, ensuring high standards in patient care, team performance, and operational efficiency.
Travel to practices at least four days per week to engage directly with office teams, support initiatives, and foster a culture of accountability and excellence.
Oversee onboarding and integration for new hires, ensuring a smooth transition and alignment with company culture and expectations.
Design and implement training programs that empower team members with the skills and tools needed to succeed.
Provide ongoing coaching and mentorship for office managers and field teams to strengthen leadership and drive performance.
Monitor patient interactions and service delivery, ensuring each location consistently delivers an exceptional patient experience.
Support and guide team members through escalated situations, while reinforcing best practices in daily operations.
Collaborate with senior leadership to identify inefficiencies and execute process improvements across all offices.
Analyze KPIs and operational data regularly to assess performance, identify trends, and implement strategic solutions.
Lead initiatives focused on continuous improvement in patient care, employee engagement, and practice growth.

What We’re Looking For:

5+ years of dental operations leadership experience, managing 20–50 practice locations.
Demonstrated success in leading high-performing teams, coaching managers, and elevating operational outcomes.
Strong analytical skills with the ability to use KPIs and data to inform decisions and track progress.
Exceptional leadership and communication skills with the ability to build relationships across all levels of the organization.
Availability to travel within the New York Metro Area four days per week, with a strong field presence.