Multi-Site Operations Director - Childcare Network Leadership

Little Learner Children’s Academy; Plainfield (IL); On-site; USD 86,000 - 105,000; Full time

Benefits offered by this job

Comprehensive medical benefits

401(k) retirement plan

Paid time off

Weekday schedule

Discounted childcare tuition

Career advancement and professional发展

Job summary

Little Learner Children’s Academy, in the Chicago suburbs, seeks an experienced Director of Operations to oversee multiple childcare locations. You’ll lead Center Directors, drive enrollment metrics, manage labor costs, and ensure compliance with company standards.

The role requires strong leadership, a track record in multi-location management, and the ability to travel between sites. A Bachelor’s degree or equivalent senior-operational experience is preferred.

Qualifications

• 5+ years of progressively responsible operations leadership experience.
• Multi-location or multi-unit management experience strongly preferred.
• Experience directly managing managers or location leaders.
• Demonstrated ability to improve underperforming locations.
• Strong understanding of budgets, labor management, KPIs, and operational performance.
• Experience recruiting, coaching, developing, and managing leaders.
• Strong organizational and problem-solving abilities.
• Excellent communication and conflict-resolution skills.
• Comfortable making difficult decisions and holding leaders accountable.
• Ability to travel regularly between Chicago suburban locations.
• Bachelor’s degree preferred or equivalent senior-level operational experience.

Responsibilities

• Directly manage, coach, and hold Center Directors accountable for performance.
• Conduct regular visits to all locations and maintain a strong presence in the schools.
• Monitor enrollment, retention, tours, and conversion performance.
• Establish and monitor location-specific performance goals and KPIs.
• Oversee staffing levels, scheduling, labor costs, and productivity.
• Review financial and operational performance of each location.
• Identify underperforming locations and implement corrective action plans.
• Assist with recruiting, onboarding, training, and development of Center Directors.
• Conduct Director performance evaluations and address performance concerns.
• Ensure company policies and procedures are consistently implemented.
• Partner with center leadership to maintain licensing, health, safety, and regulatory compliance.
• Monitor parent satisfaction and assist with escalated parent concerns.
• Improve employee engagement, accountability, and retention.
• Ensure facilities and classrooms consistently meet company expectations.
• Work closely with HR, Enrollment, Education, Accounting, and other support departments.
• Develop systems and procedures that improve efficiency across all locations.
• Provide the Owner/CEO with regular reports regarding enrollment, staffing, labor, financial performance, compliance, and operational concerns.
• Assist with opening new schools
• Bring solutions and recommendations to leadership—not simply problems.

Skills

Leadership

Multi-site management

Budgeting

People development

Communication

Education

Bachelor’s degree or equivalent

Job description

Little Learner Children’s Academy, in the Chicago suburbs, seeks an experienced Director of Operations to oversee multiple childcare locations. You’ll lead Center Directors, drive enrollment metrics, manage labor costs, and ensure compliance with company standards.

The role requires strong leadership, a track record in multi-location management, and the ability to travel between sites. A Bachelor’s degree or equivalent senior-operational experience is preferred.