Multi-Site Medical Assistant Coordinator & Ops Lead

AllCare Georgia - All; Big Creek, Atlanta (GA, GA); Sur place; USD 46 000 - 65 000; Plein temps

Avantages offerts par ce poste

Competitive compensation and benefits

Paid time off and holidays

Weekend differential pay

Résumé du poste

AllCare Georgia is seeking a Multi-Site Medical Assistant Coordinator to oversee clinical and administrative duties across Halcyon, Alpharetta, Ellard Village, and Buckhead locations in Atlanta, GA. The role supports operations at two or more sites and improves standard workflows under the Practice Manager’s guidance.

The MMAC will lead Medical Assistants, manage inboxes, ensure HIPAA and CLIA compliance, and mentor new hires during the first 90 days while contributing to safe, patient-centered

Qualifications

• High school diploma or GED.
• Completion of a medical assistant training program and current CCMA, CMA, RMA, or another approved certification.
• At least two years of medical assistant experience, including clinical intake, venipuncture, specimen collection, point-of-care testing, EKGs, and direct patient care.
• Proficiency with electronic health record systems and standard clinical technology.
• Working knowledge of HIPAA, OSHA, and CLIA.

Responsabilités

• Support new site openings and serve as a partner to Pod leadership for maintaining safe and efficient site operations.
• Perform patient intake, document medical histories, update the electronic health record, and maintain accurate, confidential records.
• Assist providers with examinations, procedures, medication administration, injections, venipuncture, specimen collection, point-of-care testing, orders, referrals, and discharge instructions within scope and policy.
• Aid in the development, piloting, and rollout of new workflows, SOPs, and technology.
• Support patient registration, insurance verification, scheduling, check-in and check-out, callbacks, and appointment confirmation.
• Promote efficient patient flow and communicate clearly with patients regarding procedures, treatment plans, and follow-up care.
• Provide daily directions to Medical Assistants and lead huddles to communicate priorities, assignments, and expectations.
• Support operations at two assigned sites and elevate unresolved or recurring concerns to the Practice Manager.
• Monitor and/or complete opening and closing checklists, monthly inspections, clinic readiness, exam-room stocking, inventory, and equipment upkeep.
• Conduct weekly or biweekly inventory reviews to ensure adequate supply levels are maintained to prevent clinic shortages
• Conduct routine HIPAA, OSHA, CLIA, infection-prevention, chart, and operational spot-checks and track corrective actions through completion.
• Identify recurring workflow gaps and provide weekly trend reports to the Practice Manager, including outstanding inbox tasks, specimen delays, and collection-at-time-of-service compliance.
• Address patient cases, billing questions, complaints, and service concerns promptly and professionally.
• Mentor new hires during their first 90 days, support training and competency development, and complete 90-day assessments with recommendations for additional support.
• Complete all assigned compliance training, oversee office compliance training to ensure timely completion, coordinate remedial training for employees who miss required monthly training, maintain compliance with organizational training standards, meet established performance expectations, and perform other duties as assigned by the Practice Manager or leadership.
• Review the practice schedule with particular attention to external booking channels such as ZocDoc platform daily to complete appointment confirmations in accordance with policy, identify any scheduling issues or discrepancies and communication concerns to the appropriate team member or leadership for a timely resolution
• Escalate outdated or inefficient workflows, SOPs, and policies to leadership for review and modification

Connaissances

Medical Assistant Experience

Team Leadership

EHR Proficiency

Formation

High school diploma or GED

Medical Assistant training program

CCMA/CMA/RMA certification

Outils

Electronic Health Records (EHR)

HIPAA compliance

OSHA basics

Description du poste

AllCare Georgia is seeking a Multi-Site Medical Assistant Coordinator to oversee clinical and administrative duties across Halcyon, Alpharetta, Ellard Village, and Buckhead locations in Atlanta, GA. The role supports operations at two or more sites and improves standard workflows under the Practice Manager’s guidance.

The MMAC will lead Medical Assistants, manage inboxes, ensure HIPAA and CLIA compliance, and mentor new hires during the first 90 days while contributing to safe, patient-centered