Multi-Site Customer Service Supervisor|Lead & Develop Teams

Wisconsin Public Service; Two Rivers (WI); On-site; USD 91,000 - 156,000; Full time

Job summary

Wisconsin Public Service Corp, a subsidiary of WEC Energy Group, seeks a Customer Service Supervisor to lead a team serving Oshkosh, Sturgeon Bay, Two Rivers, and Sheboygan sites. The role involves travel to support multiple locations weekly and monthly, with a focus on proactive customer service and continuous improvement.

Minimum qualifications include an Associate's Degree (or 2+ years in a leadership role), 3+ years in customer service, strong communication and negotiation skills, and a

Qualifications

• Associate's Degree in Business or related field.
• 3+ years of customer service experience.
• Strong leadership ability and above average communication skills.
• Must meet company standards for driving and maintain a valid driver's license.

Responsibilities

• Provide a high level of proactive service to WPS New Service and existing gas and electric customers
• Provide coaching, counseling, discipline, training and development to team members as required
• Establish performance management and development plans (goals) annually with each team member
• Monitor performance, reinforce expectations, evaluate and communicate performance levels to individual team members and adjust plans and priorities to meet goals as necessary
• Provide strategic leadership to establish and maintain relationships with customers and communities that result in strong loyalty to WEC Energy Group as an energy provider
• Work with Area Management for both Gas and Electric to ensure customer service and design needs are met and a high-quality product is maintained
• Create an environment for team members to provide proactive service to customers and communities concerning electric and gas issues
• Lead the service team to be the customer advocate for customers, to help customers make good decisions and to influence action internally
• This position is part of a rotation for on call/off hours response

Skills

Leadership

Communication

Customer service

Driver's license

Education

Associate's Degree in Business or related field

Bachelor's Degree (preferred)

Job description

Wisconsin Public Service Corp, a subsidiary of WEC Energy Group, seeks a Customer Service Supervisor to lead a team serving Oshkosh, Sturgeon Bay, Two Rivers, and Sheboygan sites. The role involves travel to support multiple locations weekly and monthly, with a focus on proactive customer service and continuous improvement.

Minimum qualifications include an Associate's Degree (or 2+ years in a leadership role), 3+ years in customer service, strong communication and negotiation skills, and a