Multi Site Customer Service Coordinator

Ricoh Americas Holdings; Independence Township (OH); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Sign-on bonus

Monthly stipend

Mileage reimbursement

Job summary

Ricoh Americas Holdings is seeking an Area Customer Service Coordinator based in the Cleveland area to ensure exceptional service delivery across multiple client sites. The role involves on-site support, travel between locations, and collaboration with Field Implementation Managers to implement new services.

The position requires a high school diploma, strong communication skills, and the ability to travel 40–50 miles.

Qualifications

• High school diploma with at least 12 months of relevant work experience.
• Flexibility and adaptability to travel between locations within a 40–50‑mile radius.
• Shifts 7am–7pm with possible overtime including weekends.
• Regular use of a personal vehicle with valid license and insurance.
• Data-driven and innovative approach with strong communication and customer focus.
• Physical ability to stand, walk, bend, reach, and lift up to 50 lbs.

Responsibilities

• Provide coverage across multiple customer sites, ensuring high‑quality service delivery.
• Deliver on‑site business services including mail and print, hospitality, and reception.
• Coordinate shipping/receiving, courier, and printer fleet management.
• Travel locally to post offices and Canton as needed to support client operations.
• Collaborate with management to improve processes and drive continuous improvement with data insights.
• Support new customer accounts and service expansions with Field Implementation Managers.
• Maintain a service-first mindset and build positive client relationships.

Skills

Customer service

Communication

Travel readiness

Data-driven

Adaptability

Education

High school diploma

Tools

Microsoft Office

Job description

$17.69 - $22.28 per hour

This position offers a $500 Sign on bonus for New Ricoh team members!

This position requires travel throughout the Cleveland and Canton, Ohio areas. The majority of work will be based in Cleveland, with approximately six weeks per year spent supporting activities in Canton.

Area Customer Service Coordinator

Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer‑centric environment, all while making a positive impact within your assigned geographical area. Get ready to be part of a dynamic team where your innovative spirit and future‑focused mindset drive transformative change!

Roles and Responsibilities

• Provide coverage across multiple customer sites, ensuring consistent, high‑quality service delivery and operational support based on each client’s unique needs.
• Deliver on‑site business services, including but not limited to:
• Mail and print services
• Hospitality support
• Reception/front desk coverage
• Shipping and receiving
• Courier coordination
• Printer fleet management
• Travel locally, including day trips to post offices and satellite office locations, as needed to support client operations.
• Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data‑driven insights.
• Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers.
• Bring energy and professionalism to every interaction by embracing a service‑first mindset, maintaining authenticity, and building positive customer relationships.
• Demonstrate adaptability and accountability by confidently taking on new challenges and consistently delivering exceptional service.
• Monthly Stipend – $260:
  A monthly stipend of $260 is provided to support the requirements of this role, which involves regular travel between multiple client locations and the ability to respond flexibly to operational and customer needs across a geographically diverse service area. This stipend is intended to help offset incidental expenses associated with maintaining a consistent onsite presence, delivering high‑quality service, and supporting clients across multiple locations in a timely and responsive manner.
• Business Travel Reimbursement: Employees are reimbursed for business mileage at the current IRS‑approved mileage rate when traveling for company business beyond their normal commute to and from their primary work location. Reimbursement is also provided for approved business‑related parking fees and tolls incurred while performing job responsibilities. This benefit is designed to support employees who travel as part of their role and ensures that eligible business travel expenses are covered in accordance with company policy.

Qualifications Must Have

• High school diploma with at least 12 months of relevant work experience
• Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a 40–50-mile radius.
• Shifts are between 7am-7pm with possible overtime including weekends based on geographical locations.
• This role requires regular use of a personal vehicle. Employees must maintain a valid driver’s license and automobile insurance that meets or exceeds company‑required coverage levels.
• Data‑driven and innovative approach, alongside excellent communication abilities and a customer‑centric mindset.
• Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs.

Qualifications Nice to Have

• Additional education beyond high school is encouraged.
• Ability to complete tasks with ease using your proficiency in the Microsoft Office suite and other computer operations.
• Demonstrated with prior experience in customer service or related fields.
• Commitment to personal growth and accountability through ongoing education and development opportunities.

In this transformative role, you'll make a difference every day, contributing to our mission of excellence and client satisfaction. If you're ready to embark on a journey of growth, collaboration, and meaningful impact, we invite you to join our team as an Area Customer Service Coordinator.