Multi Site Customer Service Coordinator

Ricoh USA, Inc.

Cleveland (OH)

On-site

USD 24,369 - 26,174

Full time

14 days+

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Benefits offered by this job

Medical, dental, life, and disability insurance

Retirement Savings Plan (401K)

Tuition assistance programs

Paid vacation time

Paid holidays

Job summary

Ricoh USA, Inc. is seeking an Area Customer Service Coordinator to enhance service delivery in Cleveland, OH. The role involves supporting operations and implementing new services while maintaining a customer-centric approach.

The ideal candidate will have a high school diploma and relevant experience with a strong emphasis on flexibility and adaptability. Key benefits include comprehensive insurance options and retirement plans.

Qualifications

12 months of relevant work experience.
Ability to travel between customer locations within a 40-50 mile radius.
Innovative approach and excellent communication.

Responsibilities

Collaborate with management to improve operational processes.
Assist in implementation of new customer accounts.
Adopt a service-oriented approach in interactions.

Skills

Communication abilities

Flexibility

Customer-centric mindset

Education

High school diploma

Tools

Microsoft Office suite

Job description

Overview

Job Title: Area Customer Service Coordinator

Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer-centric environment, all while making a positive impact within your assigned geographical area. Get ready to be part of a dynamic team where your innovative spirit and future-focused mindset drive transformative change!

Responsibilities

Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data-driven insights.
Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers.
Infuse energy into every interaction, embodying a service-oriented approach that puts the customer first, while remaining open-minded and authentic in your engagements.
Be adaptable and accountable, embracing challenges with enthusiasm and owning your role in delivering exceptional service.

Qualifications

Must Have

High school diploma with at least 12 months of relevant work experience
Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a 40-50 mile radius.
Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset.

Nice To Have

Additional education beyond high school is encouraged.
Ability to complete tasks with ease using your proficiency in the Microsoft Office suite and other computer operations.
Demonstrated with prior experience in customer service or related fields.
Commitment to personal growth and accountability through ongoing education and development opportunities.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself

At Ricoh, you can:

Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Job Info