Multi-Site Customer Experience & Optimization Lead

RXinsider LTD.

United States

Remote

USD 90,000 - 130,000

Full time

14 days+

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Job summary

Sharps Medical Waste Services in the United States seeks a Customer Experience and Optimization Manager to strengthen client partnerships, ensure compliance with regulated waste services, and drive revenue growth across multiple sites. You will analyze data, lead site audits with operations, train teams, and collaborate with Sales and Operations to align on customer needs.

Travel up to 75% across accounts. This role offers cross-functional exposure and opportunities to implement innovative

Qualifications

2+ years of experience in account management, customer success, or business development, preferably in healthcare or environmental services.
Experience managing large, multi-site customer accounts with revenue portfolios.
Strong written and verbal communication and relationship-building skills.

Responsibilities

Build and maintain strong relationships with key customer contacts across assigned accounts.
Conduct site audits with operations leadership to ensure compliance with regulated medical waste standards.
Generate and analyze reports from multiple data sources to provide actionable insights for customers.