Multi-Site Corporate Catering & Events Leader

AbbVie Inc.; North Chicago (IL); Presencial; USD 97.000 - 184.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Medical/dental/vision insurance

401(k) plan

Short-term incentive programs

Descripción de la vacante

AbbVie Inc. is seeking a Corporate Catering & Events Manager to provide strategic leadership and operational oversight for enterprise catering across Lake County campuses in Illinois.

The role drives an expanding program, setting service standards, menus, and processes to deliver exceptional hospitality while supporting AbbVie's objectives. The role guides two direct reports and works with culinary leadership to evolve offerings, ensure robust safety standards, and grow program revenue.

Formación

• Bachelor's degree in Hospitality Management, Culinary Management, Event Management, or related field or equivalent combination of education and relevant experience.
• Minimum 8 years of progressive leadership experience in catering, hospitality, event management, business dining, hotel operations, or a related service environment.
• Demonstrated experience leading multi-site catering operations, large-scale corporate events, or complex hospitality programs.
• Proven success developing and implementing operating procedures, service standards, training programs, and process improvements.
• Strong financial acumen with experience managing budgets, forecasting revenue, controlling labor and food costs, and analyzing operational performance.
• Experience managing catering management software, online ordering platforms, event management systems, and business reporting tools.
• Exceptional communication, presentation, and relationship management skills with the ability to influence and collaborate across all organizational levels.
• Demonstrated leadership experience in coaching, performance management, employee development, and succession planning.
• Ability to manage multiple priorities and deadlines while maintaining a high level of attention to detail and customer service in a fast-paced environment.

Responsabilidades

• Lead the strategic development and execution of the corporate catering program, establishing scalable service models, operating standards, menu packages, hospitality guidelines, and business processes that support long-term growth and operational consistency.
• Provide direct leadership to two Catering Operations Group Leaders and indirect leadership to the broader catering and events teams. Foster a culture of accountability, hospitality, collaboration, professional development, and service excellence.
• Oversee daily catering and event operations across multiple locations, ensuring seamless coordination, execution, and service delivery while maintaining consistent standards across all catering programs.
• Partner with culinary leadership to develop and continuously enhance catering menus, package offerings, service tiers, and event solutions that meet client needs, reflect industry trends, and drive program growth. Ensure catering and event services appropriately address dietary, allergen, cultural, religious, accessibility, and other accommodation requirements while maintaining consistent standards for food safety and guest experience.
• Lead the implementation and ongoing management of catering technology platforms, online ordering systems, reporting tools, and operational processes. Develop and maintain standard operating procedures that improve efficiency, accuracy, and the customer experience.
• Oversee the planning and execution of corporate meetings, executive events, VIP functions, conferences, and large-scale organizational events, ensuring flawless coordination from initial request through final delivery. Develop contingency plans for service disruptions, staffing challenges, facility issues, supplier delays, and other event-related risks.
• Manage catering revenue performance, food cost controls, labor utilization, and operational expenses. Identify opportunities to grow revenue, improve cost recovery, increase operational efficiency, and achieve financial objectives.
• Build and maintain strong relationships with administrative partners, corporate clients, executive stakeholders, and event sponsors. Serve as the primary escalation point for service concerns and ensure high levels of customer satisfaction.
• Ensure compliance with all food safety, sanitation, workplace safety, and company policies. Maintain operational standards that align with regulatory requirements and industry best practices while promoting a safe working environment.
• Utilize operational data, customer feedback, and performance metrics to identify opportunities for innovation, program enhancements, process improvements, and long-term business growth.

Conocimientos

Leadership experience

Financial acumen

Communication skills

Project management

Stakeholder engagement

Educación

Bachelor's degree in Hospitality Management or related field

Equivalent combination of education and experience

Herramientas

Catering management software

Online ordering platforms

Event management systems

Business reporting tools

Descripción del empleo

AbbVie Inc. is seeking a Corporate Catering & Events Manager to provide strategic leadership and operational oversight for enterprise catering across Lake County campuses in Illinois.

The role drives an expanding program, setting service standards, menus, and processes to deliver exceptional hospitality while supporting AbbVie's objectives. The role guides two direct reports and works with culinary leadership to evolve offerings, ensure robust safety standards, and grow program revenue.