Multi-Site Clinic Operations Leader

Barrow-Brain-and-Spin; Phoenix (AZ); On-site; USD 85,000 - 120,000; Full time

Job summary

Barrow Brain and Spine is seeking a Practice Manager to oversee daily operations at assigned clinic locations, drive patient flow, staff performance, and compliance with regulatory standards.

The Practice Manager serves as the on-site operational leader and collaborates with physicians, executive leadership, and department directors to meet performance, quality, and service goals while traveling between locations (approximately 25–60%).

Qualifications

• Bachelor’s degree in healthcare administration, business, or related field.
• Minimum 5 years of healthcare operations with multi-site experience.
• Minimum 3 years of leadership experience in a medical practice or hospital setting.
• Experience in multi-provider specialty practice is strongly preferred.
• Strong knowledge of clinic operations, scheduling, staffing, and workflow management.
• Ability to work effectively with physicians and executive leadership.
• Strong organizational, communication, and problem-solving skills.

Responsibilities

• Oversee daily operations of assigned clinic location(s) to ensure efficient patient flow, provider productivity, and high-quality service.
• Implement and enforce organizational policies, procedures, and operational standards.
• Monitor clinic performance metrics including volume, access, utilization, and staffing levels.
• Identify operational issues and develop solutions to improve efficiency and patient experience.
• Coordinate with centralized departments including Revenue Cycle, HR, IT, Compliance, and Quality.
• Directly supervise clinic supervisors, leads, and support staff.
• Responsible for hiring, training, coaching, and performance management.
• Maintain appropriate staffing levels to support provider schedules and patient demand.
• Address employee relations issues in partnership with Human Resources.
• Foster a culture of accountability, professionalism, and service excellence.
• Partner with physicians to support clinic operations, scheduling, and workflow.
• Ensure provider templates are optimized for access and productivity.
• Assist with onboarding of new providers.
• Serve as primary operational contact for physicians at assigned location(s).
• Monitor clinic budgets, staffing ratios, and expense management.
• Review productivity, overtime, and resource utilization.
• Support initiatives to improve revenue capture and reduce operational waste.
• Assist leadership with implementation of strategic initiatives.
• Ensure high standards for patient satisfaction and service delivery.
• Address patient concerns and resolve complaints in a timely and professional manner.
• Maintain a professional, organized, and patient-centered clinic environment.
• Ensure compliance with HIPAA, OSHA, CMS, and other regulatory requirements.
• Maintain readiness for audits, inspections, and accreditation reviews.
• Enforce organizational policies related to documentation, privacy, and safety.
• Participate in operational improvement initiatives.
• Support new clinic openings, provider additions, and service expansions.
• Assist leadership with implementation of new workflows, systems, and programs.

Skills

Leadership

Staff supervision

Process improvement

Communication

Problem solving

Budgeting

HIPAA compliance

Education

Bachelor’s degree in healthcare administration, Business, or related field

Tools

EMR/EHR systems

Clinic scheduling software

CMS/Compliance tools

Job description

Barrow Brain and Spine is seeking a Practice Manager to oversee daily operations at assigned clinic locations, drive patient flow, staff performance, and compliance with regulatory standards.

The Practice Manager serves as the on-site operational leader and collaborates with physicians, executive leadership, and department directors to meet performance, quality, and service goals while traveling between locations (approximately 25–60%).