Multi-Site Branch Manager

NBT Bank; South Egremont (MA); On-site; USD 79,000 - 106,000; Full time

Job summary

A leading bank seeks a Multi-Site Branch Manager responsible for overseeing multiple locations and ensuring customer satisfaction and performance. This role involves managing teams, driving sales, and maintaining compliance, offering a range of benefits including generous paid time off and comprehensive medical coverage.

Benefits

Generous Paid Time Off

Comprehensive Medical Coverage

401(k) Plan with Employer Matching

Tuition Reimbursement

Life Insurance

Qualifications

• Requires a college degree or equivalent banking experience.
• Prior sales management experience required.
• Business development experience is needed.

Responsibilities

• Oversees multiple branch locations and manages branch teams.
• Develops and coaches staff to achieve sales objectives.
• Handles customer complaints and ensures compliance.

Skills

Communication

Organizational Skills

Leadership

Problem Solving

Sales Management

Education

4 year college degree

Retail Banking Experience

Financial Services Experience

Job description

Multi-Site Branch Manager page is loaded

Multi-Site Branch Manager

Apply locations Great Barrington South Branch South Egremont, Massachusetts time type Full time posted on Posted 3 Days Ago job requisition id JR3516 Pay Range: $79,496.00 - $105,994.00Oversees a Tier III branch and/or multiple branch locations. As a leader of the branch team, is a role model in providing exceptional customer service while promoting and offering bank products and services, as they coincide with customer need. Leads, manages and coaches their branch teams to achieve sales objectives. Is responsible for the profitability, growth and successful operation of their branches. Makes outside business calls to cultivate and develop new business. Supports initiatives of other bank business partners. Provides and leads multiple teams to deliver superior quality customer service and a positive banking experience for customers.

Education and Experience:

• 4 year college degree or equivalent retail, retail banking, or financial services experience
• Prior sales management experience required with increased levels of responsibility
• Business development & outside business sales experience required

Skills and Abilities:

• Excellent listening & communication skills are necessary.
• Organizational, interpersonal and customer relation skills.
• Ability to function in a fast paced, ever-changing environment.
• Leadership management.
• Problem solving/decision making skills.
• Proficient PC Skills in a Windows environment.

Unique Job Characteristics and Requirements:

NMLS Certification required or ability to obtain upon hire. Oversees multiple branch locations.

Tasks Performed:

• 45% Builds a motivated and high performing branch teams through the effective recruitment, training and development of staff. Conducts annual reviews, establishes individual goals and proposes salary recommendations to Market Manager for approval. Responsible for sales coaching of branch staff and participating in the sales activities and results of their branches in achieving individual and team goals.
• 25% Provides services to customers, including but not limited to: opening accounts, taking loan applications and referring customer inquiries to appropriate service partner when necessary.
• 10% Maintains integrity and compliance within the branch in accordance with audit and branch operations policies and procedures.
• 10% Represents the bank within the community they are located and plays a leadership role of civic and community organizations.
• 5% Decisions loans and provides customer complaint resolution exercising sound judgment and decision making within established guidelines.
• 5% Other duties as assigned.

Physical Requirements:

• Communicate effectively with internal and/or external customers
• Stationary 75% of time or greater
• Move Objects to Maximum 10 lbs

Benefits for Full-Time Employees:

• Generous Paid Time Off : At least 22 days annually, prorated in the year of hire.

• Parental Leave : Six weeks of paid leave at 100% of your salary.

• Comprehensive Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants.

• Dental and Vision Coverage : Ensuring your overall health and well-being.

• Flexible Spending Accounts : For healthcare and dependent care expenses.

• Employer-Paid Disability Coverage : Both short-term and long-term, with an option to purchase additional long-term coverage.

• Life Insurance : Employer-paid basic life insurance, with an option to purchase supplemental coverage.

• Voluntary Benefits : Including hospital, accident, and critical illness coverage.

• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.

• Adoption Assistance : Supporting your growing family.

• Tuition Reimbursement : Invest in your education and career growth.

• Employee Assistance Program (EAP) : Access to support and resources.

• Financial and Banking Services : Various benefits and financial planning assistance .

Benefits for Part-Time Employees Working 20+ Hours/Week:

• Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants.
• Generous Parental Leave : Six weeks of paid leave at 100% of your salary.

Benefits for All Part-Time Employees:

• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future

• Paid Sick and Safe Leave : For your health and safety.

• Employee Assistance Program (EAP) : Access to support and resources.

• Financial and Banking Services : Various benefits and financial planning assistance .

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.

About Us

NBT Bank offers a stimulating work environment that recognizes talent and encourages teamwork. Our employees benefit from a total compensation package, including competitive salary, bonuses and a wide range of benefits for eligible employees - like our Tuition Reimbursement Program. Join NBT Bank and build your career through the many growth, learning and collaborative opportunities made available across the company.

NBT Bank is an equal opportunity employer and fully supports a diversified environment. We do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status or veteran status, recently separated veterans, genetic information, victims of domestic violence and stalking or any other class protected by Federal, State or local law. This policy applies to all terms of employment.

NBT Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the Careers website or submission process, please call 1-888-804-1771 or contact us via email at [e-mail]. The Human Resources Shared Service Center hours of operation are Monday through Friday, 8:00 AM to 5:00 PM EST.