Practice Manager

Methodist Health System; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Methodist Health System in Dallas is seeking an experienced Office Manager to supervise daily facility operations and support physicians in delivering high-quality patient care. You will lead front-end revenue cycle activities, manage staff, develop budgets, and collaborate with MMG leadership to drive improvements in efficiency and patient experience.

If you bring strong leadership, analytical skills and healthcare administration knowledge, this role offers a path to impactful operations

Qualifications

• Bachelor's degree in health care administration, public health, health information management or business administration.
• 3 years of supervisory experience preferred.
• Strong interpersonal and communication skills with physicians, staff and patients.

Responsibilities

• Supervise front end revenue cycle workflows to support practice revenue and MMG initiatives.
• Lead staff in daily rounds, huddles, meetings, and performance evaluations.
• Coordinate with MMG leadership in annual operating budget development and monitoring.
• Oversee business affairs of assigned practice and ensure staffing levels meet patient needs.
• Monitor and report patient experience and access metrics to leadership.
• Hire, train, monitor and retain staff; provide ongoing coaching and development.

Skills

Leadership

Staff supervision

Communication

Analytical skills

Hospital/medical office experience

Budgeting/financial skills

Education

Bachelor's degree in health care administration, public health, health information management or business administration

Tools

EHR/EMR software

Medical office software

MS Office

Job description

Hours of Work

8‑5 pm

Days of Week

Mon‑Fri

Job Description

The Office Manager will supervise the daily operations of the facility to ensure a smooth, efficient operations process is carried out daily. You will work closely with physicians to ensure that quality patient care is maintained.

Duties and Responsibilities

• Supervise and perform front end revenue cycle workflows to achieve key practice indicators for practice revenue cycle, including but not limited to the management of provider performance against MMG initiatives
• Round with staff at assigned practice daily; ensure assigned practice maintain MMG standards of performance for huddles, staff meetings, and one‑on‑one meetings, supporting employee engagement and employee development goals
• Ensure assigned practice maintain MMG standards for practice performance meetings and operating reports
• Coordinate with MMG leadership in the initial preparation and development of an annual operating budget and monitor performance to budget
• Manage and oversee the business affairs of assigned practice
• Utilize data to make informed decisions on practice operations and to provide updates to MMG leadership
• Manage and report to Supervisor the patient experience and access at assigned practice
• Hire, train, monitor and retain staff
• Monitor performance of direct reports continually, provide additional training as needed, and conduct annual performance evaluations for direct reports
• Manage work schedules and ensure appropriate staffing
• Supervise the management of inventory for medications and medical equipment and organize for resupply and maintenance
• Manage security and occupational health and safety at assigned practice
• Interact with patients and assist in patient complaint resolution; manage patient grievances per MMG policy
• Partner with providers to achieve performance metrics
• Collaborate with providers to develop business strategies and patient services
• Support MMG in the recruitment and onboarding of providers
• Assist in carrying out short and long‑term practice growth strategies
• Model leadership behaviors that support mission and goals of organization
• Lead practice‑based committees for assigned practice to engage staff in operational decisions

Education, Experience and Skills

• Bachelor's degree in health care administration, public health, health information management or business administration is preferred
• Three years of experience in a supervisory position preferred
• Strong interpersonal and communication skills to effectively communicate with physicians, other medical professionals, office personnel, employees and patients
• Excellent analytical and problem‑solving skills
• Computer literacy and knowledge of relevant health care and administrative software
• Good leadership, motivation, training and goal‑setting skills
• Excellent verbal and written communication skills
• Financial and accounting skills
• Knowledge of finance best practices and standards
• Strong organization and time‑management skills

Typical Physical Demands

Requires prolonged sitting, some bending, stooping and stretching. Requires eye‑hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.

Typical Working Conditions

Normal office environment. Occasional evening or weekend work. Able to travel to meetings and to attend.