Multi-Outlet F&B Manager — Lead Service Excellence

BHC; Charleston (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

CurrentBurger, located in Charleston, SC, is seeking a Restaurant Manager to oversee daily F&B operations and drive service excellence. The role calls for proactive leadership to elevate dining experiences, maintain brand standards, and manage budgets while supervising a team across multiple outlets.

The ideal candidate will have progressive restaurant management experience in luxury settings, strong leadership, and a passion for guest satisfaction.

Qualifications

• Minimum of two (2) years in a luxury hotel restaurant managerial role.
• Excellent knowledge of food, wine, and fine dining operations.
• Experience in completing administrative tasks, including reporting, budgeting, project management, etc.
• Strong supervisory and leadership skills.
• Ability to build a strong, cohesive relationship with back-of-house leadership.
• Excellent interpersonal skills with a focus on guest satisfaction, time management, organizational skills, and attention to detail.
• Familiarity with food handling, safety, and other restaurant guidelines.

Responsibilities

• Assist F&B management in the overall day-to-day operations.
• Ensure completion of all service shift opening/closing duties.
• Ensure the set-up of all dining outlets, common spaces, and function spaces for the day.
• Inspect the restaurant environment and entrance area, ensuring that all standards are met, rectifying any deficiencies, and maintaining cleanliness at all times.
• Inspect tables and stations, ensuring that all setups meet the departmental standards, check throughout the meal period, and report any deficiencies.
• Ensure quality Food & Beverage service is delivered first while maintaining adherence to budgeted payroll and overhead costs.
• Conduct pre-meal informational briefings with staff so that all are knowledgeable about dishes, cooking methods, changes, menu items, specials, etc.
• Behave as a role model, communicate effectively with employees, act as a motivating influence, training all new team members.
• Assist F&B management in training, scheduling, and Payroll.
• Handle any guest incidents, ensuring 100% guest satisfaction.
• Record and distribute all Glitch reports, following up on any incidents.
• Ensure respect for safe food handling procedures and a safe working environment.
• Complete Daily Pass-along, communicating all relevant notes for each shift.
• Work as an active member of the management team. Creating professional relationships and active involvement with all hotel operations, including but not limited to; daily, and weekly management meetings, and supporting all team members, including the Manager on Duty Shifts.
• Provide cross-functional leadership across multiple F&B outlets, including restaurants, bars, banquets, and in-room dining.
• Fill in for outlet managers during absences or peak periods to ensure seamless operations.
• Support special events, pop-ups, and new outlet openings with operational oversight.
• Ensure consistent service standards and guest experience across all venues.
• Train and mentor staff in various outlets, adapting to each team’s needs and service style.
• Troubleshoot operational issues and implement quick, effective solutions.
• Collaborate with culinary and service teams to maintain high-quality food and beverage delivery.
• Monitor guest feedback and implement improvements to enhance satisfaction.
• Maintain compliance with health, safety, and sanitation standards across all outlets.
• Assist with scheduling, payroll, and inventory management as needed in each outlet.

Skills

Two years leadership

Food & wine knowledge

Administrative tasks

Supervisory & leadership

Back-of-house relationship

Guest satisfaction

Food safety knowledge

Job description

CurrentBurger, located in Charleston, SC, is seeking a Restaurant Manager to oversee daily F&B operations and drive service excellence. The role calls for proactive leadership to elevate dining experiences, maintain brand standards, and manage budgets while supervising a team across multiple outlets.

The ideal candidate will have progressive restaurant management experience in luxury settings, strong leadership, and a passion for guest satisfaction.