Multi-Location Paint & Customer Service Specialist

The Sherwin-Williams Company; Rochester Hills (MI); On-site; USD 18,000 - 25,000; Full time

Job summary

The Sherwin-Williams Company in Rochester Hills, MI is hiring a Customer Service Specialist to assist retail and wholesale customers, determine needs, and recommend products while ensuring satisfaction and achieving store sales goals.

You will handle in-store and phone inquiries, process transactions, stock and display products, tint and mix as needed, and support delivery logistics. This role requires compliance with safety, age, and employment requirements.

Qualifications

• Must be at least 18 years old.
• Must be legally authorized to work in the United States without sponsorship.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 70 lbs. and handle up to 50 lbs. frequently.
• Willing to work evenings and weekends.
• Internal Sherwin-Williams rating of at least 'meets expectations' (3).
• Completed HR Cloud eLearning courses for current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Cash handling

Telephone support

Inventory management

Education

High school diploma or GED

Tools

POS system

Retail software

Job description

The Sherwin-Williams Company in Rochester Hills, MI is hiring a Customer Service Specialist to assist retail and wholesale customers, determine needs, and recommend products while ensuring satisfaction and achieving store sales goals.

You will handle in-store and phone inquiries, process transactions, stock and display products, tint and mix as needed, and support delivery logistics. This role requires compliance with safety, age, and employment requirements.