Multi-Location Customer Service Specialist

Sherwin-Williams; Omaha (NE); On-site; USD 20,664 - 27,552; Part time

Job summary

Sherwin-Williams is seeking a part-time Customer Service Specialist in Omaha, NE. This position involves working closely with retail customers to understand their needs, provide product recommendations, and ensure a high level of customer satisfaction. You'll be responsible for assisting customers both in-store and via phone, performing sales transactions, and maintaining store standards.

The ideal candidate should possess a high school diploma or GED, a valid Driver's License, and strong customer service skills. Experience in retail or delivery roles is preferred, and bilingual skills (especially in Spanish) are a plus.

Qualifications

• Must be at least 18 years old.
• Must have a valid, unrestricted Driver’s License.
• Ability to lift and carry up to 50 lbs frequently.

Responsibilities

• Ensure customer satisfaction through excellent sales service.
• Assist customers in person and over the phone.
• Maintain high quality and visual standards for products.

Skills

Customer service

Sales skills

Product knowledge

Bilingual communication (Spanish)

Education

High school diploma or GED

Job description

Job Description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin‑Williams products, and recommend the right solutions. Specialists are expected to promptly resolve any customer concerns, ensure maximum client satisfaction, stay up‑to‑date with product features, and maintain high quality and visual standards for products and the store. They are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.

Position Type: Part‑time.

Location: Stores within a 10‑mile radius of Store #703658, located at 17453 Manderson Street, Omaha, NE 68116.

Pay: $17.66 per hour.

Background check is required.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in‑stock and presentable condition of assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications

• Have at least a high school diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint‑related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

Sherwin‑Williams is an equal employment opportunity employer. All qualified candidates will receive consideration for employment.