Multi-Location Branch Customer Service Specialist

The Sherwin-Williams Company; Lincoln (NE); On-site; USD 22,041 - 27,552; Part time

Job summary

The Sherwin-Williams Company in Lincoln, NE is seeking a part-time Branch Customer Service Specialist to assist customers, answer product questions, and recommend solutions. You will help achieve store sales goals while maintaining high product quality and presentation.

Responsibilities include handling customers in person and by phone, processing transactions, stocking displays, and supporting deliveries. A courteous, customer-focused attitude and ability to meet sales targets are essential.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without sponsorship now or in the future.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and 70 lbs on occasion.
• Must be willing to work all scheduled hours, including evenings and weekends.

Responsibilities

• Provide excellent sales service to achieve high customer satisfaction.
• Assist customers in person and by phone, determine needs, and present products/services.
• Build productive relationships with wholesale customers.
• Process sales transactions accurately per policies and procedures.
• Pursue monthly, quarterly, and yearly sales goals.
• Maintain accurate work order files and formulas.
• Retrieve products from shelves or warehouse.
• Tint and mix products per customer specs.
• Stock shelves and display setups.
• Clean store equipment.
• Assist in loading/unloading deliveries.
• Assist with deliveries as needed.
• Keep assigned areas in-stock and presentable.
• Stay knowledgeable about products and options.
• Adhere to inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Retail

Communication

Delivery

Spanish language ability

Education

High School diploma or GED

Tools

Tinting and mixing equipment

Job description

This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin‑Williams products, and recommend the right solutions. Branch Customer Service Specialists are also expected to promptly resolve any customer concerns, ensure maximum client satisfaction, stay up‑to‑date with product features, and maintain the high quality and visual standards of the products and store. They are tasked with achieving excellent customer service while consistently meeting the store's sales goals.

Part‑time position.

Location: 208 NW 20th ST #1 Lincoln, NE 68528 (within a 15‑mile radius of Store #703222).

Pay: $17.66 per hour.

Job duties may involve contact with customers, including minors, and access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value. Accordingly, a criminal history review is required to protect the safety of customers, staff, employees, vendors, contractors, and the general public.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in‑stock and presentable condition of assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint‑related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish