Bilingual Multi-Location Customer Service Specialist (Spanish)

Sherwin-Williams; Omaha (NE); On-site; USD 23,419 - 24,796; Full time

Job summary

Sherwin-Williams in Omaha is seeking a Customer Service Specialist. This full-time position focuses on ensuring customer satisfaction, assisting customers with their needs, and meeting store sales goals. Candidates must be at least 18 years old, authorized to work in the U.S., and possess effective communication skills in both English and Spanish.

The role includes processing transactions, maintaining inventory, and lifting products as needed. Experience in customer service or retail is preferred.

Qualifications

• Must be at least 18 years of age.
• Legally authorized to work in the U.S. without sponsorship.
• Ability to retrieve material and lift up to 50 lbs frequently.

Responsibilities

• Ensure high levels of customer satisfaction and assist customers.
• Process sales transactions accurately.
• Maintain inventory control procedures.

Skills

Customer satisfaction

Sales service

Product knowledge

English communication

Spanish communication

Education

High school diploma or GED

Tools

Tinting and mixing equipment

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin‑Williams products, recommend the right solutions, resolve concerns promptly, and ensure maximum client satisfaction while meeting store sales goals.

Location

Stores within a 10‑mile radius of Store #703193 at 7653 Cass Street, Omaha, NE 68114.

Position Details

Full‑time. Pay: $17.66 per hour.

Job Duties

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and forms
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load and unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in‑stock and presentable condition of assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales performance

Qualifications

Minimum Requirements:

• Must be at least 18 years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted driver’s license
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• High school diploma or GED
• At least one year of experience working in a delivery, retail, or customer service position
• Previous work experience selling paint and paint‑related products
• Previous work experience operating tinting and mixing equipment

Additional Information

Job duties involve contact with customers, which may include minors, access to cash and other payment methods, electronic equipment, and personal information. A criminal history review is required to protect the safety of customers, staff, and the company.

EEO Statement

Sherwin‑Williams is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or contract.