Multi-Location Branch Customer Service Specialist

Sherwin-Williams; Lincoln (NE); On-site; USD 20,070 - 28,585; Part time

Job summary

Sherwin‑Williams in Lincoln, NE is seeking a Branch Customer Service Specialist to assist commercial paint customers, determine needs, answer questions about products, and recommend right solutions. The role emphasizes delivering high-quality service and helping the store meet its sales goals.

The position is part-time and based at Store #703222, 208 NW 20th St #1, Lincoln, NE 68528. Responsibilities include helping customers in person and by phone, tinting and mixing to specification,

Qualifications

• Minimum 18 years old and legally eligible to work in the United States.
• Valid, unrestricted Driver’s License.
• Ability to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Willing to work evenings and weekends.

Responsibilities

• Provide high levels of customer satisfaction through sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Process sales transactions accurately and in accordance with policies and procedures.
• Pull appropriate products from the sales floor or warehouse and assist in deliveries as needed.

Skills

Customer service

Retail sales

Delivery coordination

Education

High School diploma or GED

Job description

Job Description

Branch Customer Service Specialists are responsible for working closely with commercial paint customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. They promptly resolve customer concerns to ensure maximum satisfaction and maintain the high quality and visual standards of the products and store. They contribute to achieving excellent customer service while consistently meeting the store’s sales goals.

Job Type and Location

This is a part‑time position. The selected individual will work at stores within a 15‑mile radius of Store #703222, located at 208 NW 20th ST #1 Lincoln, NE 68528.

Compensation

$17.66 per hour.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in‑stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Minimum Requirements

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Preferred Qualifications

• Have at least a High School diploma or GED.
• Have at least one (1) year of experience working in a delivery, retail, or customer service position.
• Have previous work experience selling paint and paint‑related products.
• Have previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Equal Employment Opportunity

Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin‑Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin‑Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.