Multi-Line Representative - State Farm Agent Team Member

Karen Blandon - State Farm Agent; Orlando (FL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Bonus based on performance

Company parties

Competitive salary

Donation matching

Flexible schedule

Free food & snacks

Job summary

Karen Blandon Insurance Agency Inc is seeking a bilingual Multiline Customer Service Representative in Orlando. You will take care of existing customers by phone, text, email, and in person, while identifying opportunities to help with additional insurance and financial service needs.

This role blends exceptional service with proactive selling, offering commission opportunities in addition to base pay. The location is on-site at 1009 Webster Ave, Orlando, FL, with opportunities to grow within

Qualifications

• Strong customer service and relationship-building skills.
• Comfortable with service and sales conversations.
• Motivated by goals, performance, and commission opportunities.
• Effective written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to recognize customer needs and confidently recommend appropriate options.
• Fast-paced, team-oriented environment.
• Experience in customer service, sales, business support, or insurance preferred.
• Must possess or be willing and able to obtain the required state insurance licenses.

Responsibilities

• Provide friendly, professional service to existing customers by phone, text, email, and in person.
• Assist customers with policy questions, coverage needs, account updates, billing questions, documentation, and other service requests.
• Build strong relationships with customers and create a positive, consistent experience.
• Review customer accounts and identify opportunities for additional products, coverage, and multiline relationships.
• Have needs-based conversations with customers to uncover gaps and recommend options.
• Follow up with customers on quotes, coverage recommendations, policy changes, and outstanding needs.
• Generate sales from opportunities that arise through everyday customer service interactions.
• Help with retention efforts and strengthen relationships with our existing book of business.
• Maintain accurate customer records and complete required documentation and follow-up.
• Work collaboratively with the team to achieve customer service, retention, and sales goals.
• Participate in office and community marketing efforts when needed.

Skills

Customer service

Relationship-building

Sales conversations

Communication

Organizational skills

Needs assessment

Team player

Insurance licensing

Sales opportunities

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Bonus based on performance
• Company parties
• Competitive salary
• Donation matching
• Flexible schedule
• Free food & snacks

Bilingual Multiline Customer Service Representative

You May Be a Great Fit as a Multiline Representative at Karen Blandon Insurance Agency Inc if:

• You’re the person people call when they need help — calm, dependable, and ready to find solutions.
• You genuinely enjoy taking care of customers and building long-term relationships.
• You’re a natural relationship-builder who earns trust and makes people feel comfortable.
• You listen first, then guide — understanding what customers need and helping them explore the right options.
• You recognize opportunities. While assisting existing customers, you naturally look for ways we may be able to better protect them.
• You’re motivated by goals and earning potential. You enjoy being rewarded for helping customers and growing the business.
• You’re comfortable balancing service and sales — providing an excellent customer experience while having meaningful conversations about additional products and coverage.

Location: 1009 Webster Ave, Orlando, FL 32804 ***not a remote position***

About the Role

At Karen Blandon Insurance Agency Inc, we’re here to help people protect what matters most. We take pride in building lasting relationships with our customers and providing the level of service they deserve.

As a Multiline Representative, you’ll play an important role in taking care of our existing customers while also identifying opportunities to help them with additional insurance and financial service needs.

This is not just a customer service position. We’re looking for someone who can provide exceptional service while recognizing sales opportunities, making recommendations, and helping grow customer relationships.

This position includes commission opportunities in addition to base compensation, giving you the ability to increase your earnings based on your results.

Responsibilities

• Provide friendly, professional service to existing customers by phone, text, email, and in person.
• Assist customers with policy questions, coverage needs, account updates, billing questions, documentation, and other service requests.
• Build strong relationships with customers and create a positive, consistent experience.
• Review customer accounts and identify opportunities for additional products, coverage, and multiline relationships.
• Have needs-based conversations with customers to uncover gaps and recommend available options.
• Follow up with customers on quotes, coverage recommendations, policy changes, and outstanding needs.
• Generate sales from opportunities that arise through everyday customer service interactions.
• Help with retention efforts and strengthen relationships with our existing book of business.
• Maintain accurate customer records and complete required documentation and follow-up.
• Work collaboratively with the team to achieve customer service, retention, and sales goals.
• Participate in office and community marketing efforts when needed.

Qualifications

• Strong customer service and relationship-building skills.
• Comfortable having both service and sales conversations with customers.
• Motivated by goals, performance, and commission opportunities.
• Effective written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to recognize customer needs and confidently recommend appropriate options.
• Comfortable working in a fast-paced, team-oriented environment.
• Previous customer service, sales, business support, or insurance experience is preferred.
• Must possess or be willing and able to obtain the required state insurance licenses.

What We’re Looking For

We’re looking for someone who understands that great service creates great sales opportunities. You should enjoy helping existing customers, solving problems, building relationships, and looking beyond the immediate request to determine whether there are additional ways we can help.

If you’re someone who can take care of customers while also helping grow those relationships, we’d love to meet you.