Multi-Line Representative - State Farm Agent Team Member

Shoop Insurance; Elizabethtown (Lancaster County); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Opportunity for advancement

Paid time off

Profit sharing

Training & development

401(k) matching

Job summary

Shoop Insurance in Elizabethtown, PA is looking for a dedicated Multiline Representative to help protect what matters most to our clients. The ideal candidate will connect with customers, provide product information, and nurture relationships.

This role offers opportunities for professional growth within a supportive team environment. Responsibilities include assisting customers, managing office operations, and participating in community marketing efforts.

Qualifications

• Prior experience in customer service, business support, or insurance preferred.
• Comfortable working in a fast-paced environment.

Responsibilities

• Communicate with customers to understand their needs.
• Assist in developing relationships with new and existing customers.
• Support daily office operations including documentation and scheduling.
• Participate in marketing efforts to promote awareness.
• Maintain accurate records for a consistent customer experience.
• Collaborate with team members to achieve office objectives.

Skills

Effective written and verbal communication skills

Strong organizational abilities

Customer service experience

Education

State insurance licenses

Job description

Benefits

• Bonus based on performance


• Company parties


• Competitive salary


• Opportunity for advancement


• Paid time off


• Profit sharing


• Training & development


• 401(k) matching

You May Be a Great Fit as a Multiline Representative at Josh Shoop, State Farm if

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.


• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.


• You’re a natural relationship-builder who earns trust quickly and keeps it.


• You listen first, then guide, making customers feel understood while confidently recommending solutions.


• You’re motivated by goals and growth, and you know how to turn needs-based conversations into confident buying decisions that truly help customers.

Location Address

Elizabethtown, PA and Middletown, PA

At Josh Shoop, State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Responsibilities

• Communicate with customers to understand their needs and provide available product information.


• Assist in developing relationships with new and existing customers across multiple product lines.


• Support daily office operations, including documentation, scheduling, and follow-up activities.


• Participate in marketing efforts to promote awareness within the community.


• Maintain accurate records and ensure a consistent customer experience.


• Collaborate with team members to achieve office objectives.

Qualifications

• Effective written and verbal communication skills.


• Strong organizational abilities with attention to detail.


• Comfortable working in a fast-paced environment.


• Prior experience in customer service, business support, or insurance preferred.


• Must possess or be able to obtain necessary state insurance licenses.