Multi-Line Representative - State Farm Agent Team Member

Michael Massaglia - State Farm Agent; Oak Ridge (TN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid time off

Profit sharing

Training & development

Wellness resources

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Job summary

Mike Massaglia State Farm in Oak Ridge, TN is seeking a Multiline Representative to help customers protect what matters most. You will assist with product information, build relationships across product lines, and support day-to-day office operations while contributing to community marketing efforts.

The role emphasizes listening, trust-building, and guiding customers toward appropriate solutions. A positive, growth-oriented mindset and insurance licensing readiness are valued.

Qualifications

• Effective written and verbal communication skills.
• Strong organizational abilities with attention to detail.
• Experience in customer service, business support, or insurance preferred.
• Must possess or be able to obtain necessary state insurance licenses.

Responsibilities

• Communicate with customers to understand their needs and provide available product information.
• Assist in developing relationships with new and existing customers across multiple product lines.
• Support daily office operations, including documentation, scheduling, and follow-up activities.
• Participate in marketing efforts to promote awareness within the community.
• Maintain accurate records and ensure a consistent customer experience.
• Collaborate with team members to achieve office objectives.

Skills

Written communication

Verbal communication

Organization

Customer service

Job description

Benefits:

• Paid time off


• Profit sharing


• Training & development


• Wellness resources


• 401(k)


• 401(k) matching


• Bonus based on performance


• Competitive salary

You May Be a Great Fit as a Multiline Representative at Mike Massaglia State Farm if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.


• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.


• You’re a natural relationship-builder who earns trust quickly and keeps it.


• You listen first, then guide, making customers feel understood while confidently recommending solutions.


• You’re motivated by goals and growth, and you know how to turn needs-based conversations into confident buying decisions that truly help customers.

Location Address: 108 S. Illinois Ave., Oak Ridge, TN 37830

At Mike Massaglia State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Responsibilities:

• Communicate with customers to understand their needs and provide available product information.


• Assist in developing relationships with new and existing customers across multiple product lines.


• Support daily office operations, including documentation, scheduling, and follow-up activities.


• Participate in marketing efforts to promote awareness within the community.


• Maintain accurate records and ensure a consistent customer experience.


• Collaborate with team members to achieve office objectives.

Qualifications:

• Effective written and verbal communication skills.


• Strong organizational abilities with attention to detail.


• Comfortable working in a fast-paced environment.


• Prior experience in customer service, business support, or insurance preferred.


• Must possess or be able to obtain necessary state insurance licenses.