Multi-Line Representative - State Farm Agent Team Member

Insurancedoyle; Cleveland (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Health insurance

Paid time off

Flexible schedule

Training & development

Job summary

An insurance agency in Mayfield Village seeks a Multi-Line Representative to deliver exceptional service and support daily operations. The ideal candidate will have effective communication skills, strong organizational abilities, and a commitment to helping the community. Responsibilities include developing customer relationships and assisting with documentation. The role offers a competitive salary between $50,000 and $70,000, with additional benefits including health insurance and a flexible work environment.

Qualifications

• Must possess or be able to obtain necessary state insurance licenses.
• Prior experience in customer service or business support preferred.
• Comfortable working in a fast-paced environment.

Responsibilities

• Communicate with customers to understand their needs.
• Assist in developing relationships with new and existing customers.
• Support daily office operations including documentation and scheduling.

Skills

Effective written and verbal communication skills

Strong organizational abilities

Customer service experience

Education

High school diploma or equivalent

Job description

Multi-Line Representative - State Farm Agent Team Member

Full Time in Mayfield Village - OH

Benefits

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Competitive salary
• Flexible schedule
• Training & development

You May Be a Great Fit as a Multiline Representative at Collin Doyle - State Farm Agent if

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re motivated by goals and growth, and you know how to turn needs-based conversations into confident buying decisions that truly help customers.

Location Address:

Mayfield Village, OH 44143

At Collin Doyle - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Responsibilities

• Communicate with customers to understand their needs and provide available product information.
• Assist in developing relationships with new and existing customers across multiple product lines.
• Support daily office operations, including documentation, scheduling, and follow-up activities.
• Participate in marketing efforts to promote awareness within the community.
• Maintain accurate records and ensure a consistent customer experience.
• Collaborate with team members to achieve office objectives.

Qualifications

• Effective written and verbal communication skills.
• Strong organizational abilities with attention to detail.
• Comfortable working in a fast-paced environment.
• Prior experience in customer service, business support, or insurance preferred.
• Must possess or be able to obtain necessary state insurance licenses.

About our Agency

I opened my agency in 2015 and lead a close-knit team of four. Before becoming an agent, I worked in the hospitality industry, which is where I learned the value of building relationships, showing up for people, and creating a great experience every day. That same mindset is at the heart of how we serve our customers and support our team. I’m a graduate of Miami University and have been married for 14+ years with two daughters (11 and 9) and a King Charles Cavalier who keeps things entertaining. Outside of work, I enjoy coaching kids, spending time with friends, and catching sporting events whenever I can. We enjoy being involved in the community through local events and outreach, and we’re always looking for more ways to show up and stay connected to the people we serve. For our team, we offer health benefits, a Simple IRA, and paid licensing, along with a flexible, laid-back work environment where time off and balance are genuinely respected. Our office culture is servant-minded, personable, and low-stress, but we still take our work seriously. We’re looking for someone who can work independently, stay calm under pressure, ask the right questions, and bring a strong personality and great attitude to the team. If you’re diligent, fearless, and enjoy helping people in a relaxed but professional environment, you’ll fit right in here.

Compensation $50,000.00 - $70,000.00 per year

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none