Multi-Function Patient Support Specialist – Immediate Hiring / Multiple Openings

Mass Lung & Allergy, PC; Leominster (MA); On-site; USD 38,000 - 48,000; Full time

Job summary

Mass Lung & Allergy, PC is seeking a flexible Multi-Function Patient Support Specialist to bolster front office, call center, and administrative operations. The role supports multiple departments to ensure smooth daily workflow and a positive patient experience.

The ideal candidate is organized, detail-oriented, and comfortable multitasking in a fast-paced healthcare setting while maintaining professionalism and discretion. Full-time, Monday–Friday, 8:00 AM–4:30 PM, with no nights or weekends.

Qualifications

• High school diploma or GED required.
• Prior medical office or patient-facing experience preferred.
• HIPAA compliance and professionalism expected.

Responsibilities

• Answer multi-line phones and route inquiries.
• Greet patients and verify insurance/demographics.
• Schedule and confirm appointments; follow-up reminders.
• Collect co-pays, balances, and self-payments.
• Assist patients with portal (Healow) and forms.
• Process faxes and documentation into EMR; maintain records.
• Float between front desk, call center, and back office as needed.

Skills

Customer service

Multitasking

Communication

EMR familiarity

HIPAA compliance

Bilingual (English/Spanish)

Education

High School Diploma or GED

Tools

EMR systems

Multi-line phones

Scheduling software

Job description

Position Summary

Mass Lung & Allergy is seeking a flexible, organized, and service-focused Multi-Function Patient Support Specialist to support front office, call center, and administrative operations. This role plays a key part in ensuring smooth daily workflow and a positive patient experience by assisting across multiple departments as needed.

The ideal candidate is adaptable, detail-oriented, and comfortable multitasking in a fast-paced healthcare environment while maintaining professionalism, discretion, and strong customer service.

Schedule: Full-time, Monday through Friday, 8:00 AM – 4:30 PM (no nights or weekends).

Key Responsibilities

Patient Interaction & Front Office

• Answer multi-line phones, assist callers, and route inquiries appropriately
• Greet patients, check them in/out, verify insurance and demographic information
• Schedule and confirm appointments, including follow-ups
• Collect co-pays, balances, and self-pay payments
• Contact patients regarding missing or incorrect information prior to visits
• Assist patients with portal (Healow), forms, and general questions
• Support new patient intake and ensure required documentation is completed

Administrative & Back-Office Support

• Process faxes and documentation into EMR and route appropriately
• Retrieve and respond to voicemail messages in a timely manner
• Document no-shows and assist with rescheduling as needed
• Manage outgoing mail and document distribution
• Maintain accurate documentation and support quality/compliance standards

Cross-Department Support

• Float between front desk, call center, back office, and billing as assigned
• Assist Call Center with scheduling, reminders, and high call volume support
• Maintain clean, organized workspaces and waiting areas
• Collaborate with internal and external departments to ensure coordinated patient care

Additional Responsibilities

• Participate in staff meetings and stay current on practice procedures
• Support quality improvement and administrative initiatives as assigned
• Perform additional duties as needed to support clinic operations and patient care

Qualifications

• Strong communication, customer service, and problem-solving skills
• Organized, detail-oriented, and able to multitask effectively
• Comfortable using computers, EMR systems, and multi-line phones
• Flexible and adaptable to changing daily responsibilities
• Professional, dependable, and team-oriented
• Ability to work in a fast-paced environment while maintaining accuracy
• Commitment to HIPAA, confidentiality, and professionalism
• Bilingual candidates strongly encouraged to apply
• Valid driver’s license and ability to travel between MLA locations as required

Education & Experience

High school diploma or GED required

EMR Experience Preferred

Prior medical office or patient-facing experience preferred

Insurance and referral knowledge helpful

Insurance and referral knowledge helpful