Multi-Duty Receptionist - Summit Medical Group at Deane Hill

Summit-Medical-Group,-P.l.l.c.; Knoxville (TN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Summit Medical Group at Deane Hill, part of Summit Medical Group, is seeking a Multi-Duty Receptionist for a full-time, on-site role in Knoxville. You will handle front desk duties, greet patients, verify information, collect copays, and schedule appointments while maintaining confidentiality and teamwork.

Ideal candidates have a High School Diploma and preferably one year of medical office experience, with strong communication and customer service skills to support exceptional patient care.

Qualifications

• High School Diploma or equivalent required.
• Prefer one year of experience in a medical office.
• Strong communication and customer service skills are essential.

Responsibilities

• Answers phone calls in a professional manner and assists callers’ needs.
• Greets patients and visitors promptly and courteously.
• Registers patients, updates information in the medical records system, and collects copays/balances.
• Assists patients with ambulatory needs and provides patient-focused service.
• Schedules appointments, handles referrals and pre-certifications.

Skills

Communication

Attention to detail

Time management

Organization

Active listening

Collaboration

Customer service

Education

High School Diploma or equivalent

Job description

Multi-Duty Receptionist - Summit Medical Group at Deane Hill

Locations

Knoxville, TN 37919, USA

• On-site
• Front Office
• Full-Time
• Requisition #: MULTI002627

Description

Summit Medical Group at Deane Hill , a division of Summit Medical Group, is seeking an experienced Multi-Duty Receptionist to join their passionate, authentic, and growing team of professionals. This is a Full-time opportunity.

Schedule:

Monday - Friday 8:00 a.m. - 5:00 p.m.

We are team-driven, collaboration-minded, and all-in to provide the best patient care possible to the community we serve. "It's not my job" is a phrase you will not hear around here!

Responsibilities

• Answers phone calls in a professional manner and assists caller's needs appropriately.
• Greets patients and visitors in a prompt, courteous, and helpful manner
• Checks-in patients, verifies and updates necessary information in the medical records / database, performs all registration functions and collects copays and balances due, as appropriate.
• Assists patients with ambulatory difficulties, or other needs, as appropriate. Must be customer service oriented.
• Appointment scheduling, referrals, and pre-certifications, etc.
• Files charts and coordinates lab work, as requested.
• Sorts and delivers mail, medical records, and other correspondence.
• Maintains work area in a neat and orderly manner.
• Attendance/Punctuality: Dependable and arrives to work on time. Notifies supervisor at least 2 weeks in advance for time off (excluding emergencies.)
• Cooperates and helps coworkers if needed and is committed to the success of the team.
• Attends meetings, as required.
• Maintains strictest confidentiality, both internally (with other Summit employees) and externally (with the public).
• Adheres to the corporate compliance plan and policies.
• Actively participates in site-level Quality Improvement Activities. Each employee will contribute to the continual evaluation of site performance as well as the implementation and measurement of improvement activities that increase the quality of care provided to patients.
• Performs related work, as assigned.

Benefits

• Full Benefits Package available including PTO, Medical, Dental, Vision, STD, LTD, Life Insurance, 401K, and more!

Our Ideal Team Player

• Strong communication skills, attention to detail, time management, and organization are critical to the overall success of the candidate.
• Ability to build trust through active listening and collaboration, while being humble and people smart.
• Team-first mindset with a desire to help others and is motivated by pursuing excellence. Experience in healthcare preferred but not required.

Education

High School Diploma, or equivalent, required.

Experience

Prefer one year experience in a medical office setting.

About the Company

Summit Medical Group is East Tennessee's largest primary care organization with more than 526 providers at 90 practice locations in 23 counties. Summit also consists of four diagnostic centers, mobile diagnostic services, eight physical therapy centers, four express clinics, central laboratory, and sleep services center. Summit provides healthcare services to more than 370,000 patients, averaging over one million encounters annually. For more information, visit www.summitmedical.com

Employee Wellness Program

In addition to our commitment to the health of our community, our organization is also committed to the health of our employees through our employee Wellness Program. Employees receive a discounted monthly insurance premium if they actively participate in the wellness program. Pre-employment drug testing will occur prior to starting work and only candidates who pass the drug test will be considered eligible for employment.

Equal Opportunity Employer

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.