Multi-Cloud Performance & FinOps Analyst

MAXIMUS; Wilmington (NC); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

Maximus is seeking a Cloud & IT Operations Analyst to support provisioning, performance monitoring, and governance across AWS and Azure environments. You will build dashboards in Power BI to show cost, availability, and utilization, and partner with Cloud Engineers to drive modernization efforts.

The role requires 4+ years in cloud/IT operations analysis, strong reporting skills, and experience with ITSM/ITOM processes. On-site in Wilmington, NC with competitive salary and full benefits.

Qualifications

• Bachelor's degree in Information Systems, Business, Data Analytics, Engineering, or related field (or equivalent).
• 4+ years of experience in business process analysis, cloud analysis, IT operations analysis, or related roles.
• Experience analyzing cloud environments (AWS and/or Azure), including performance, availability, and operational metrics.
• Experience developing reports, dashboards, and data visualizations using tools such as Excel, Power BI, Tableau, or similar.
• Proven ability to analyze cloud cost and consumption data and provide actionable insights for optimization.
• Experience supporting ITSM/ITOM processes, including incident, change, and service performance reporting.
• Familiarity with enterprise architecture and governance frameworks and ability to support documentation and compliance tracking.
• Experience analyzing system performance, monitoring data, and incident trends to support operational improvements.
• Experience supporting disaster recovery planning, testing documentation, and continuity tracking.
• Ability to develop and maintain process documentation, reports, and governance artifacts.

Responsibilities

• Analyze AWS and Azure cloud environments to support provisioning, operations, lifecycle management, and performance monitoring.
• Evaluate cloud systems for alignment with enterprise architecture and governance standards.
• Support operational analysis across cloud platforms, including monitoring trends, incident data, and reliability metrics.
• Develop reports and dashboards to provide visibility into cloud performance, availability, cost, and consumption metrics.
• Assist in coordinating testing activities related to production deployments.
• Support integration of cloud services into ITSM/ITOM processes, including incident, change, and service reporting.
• Contribute to disaster recovery planning and testing across cloud and hybrid environments.
• Analyze cloud cost and usage trends, identifying optimization opportunities and supporting FinOps reporting.
• Track and report on SLA performance to support continuous service improvement.
• Collaborate with cross-functional teams to document processes and governance artifacts.

Skills

AWS

Azure

Data analytics

Power BI

Excel

IT operations analysis

FinOps

ITSM/ITOM

Education

Bachelor's degree

Tools

Power BI

Tableau

Excel

Job description

Maximus is seeking a Cloud & IT Operations Analyst to support provisioning, performance monitoring, and governance across AWS and Azure environments. You will build dashboards in Power BI to show cost, availability, and utilization, and partner with Cloud Engineers to drive modernization efforts.

The role requires 4+ years in cloud/IT operations analysis, strong reporting skills, and experience with ITSM/ITOM processes. On-site in Wilmington, NC with competitive salary and full benefits.