Multi-Clinic Urgent Care Operations Leader

CRH Healthcare; Douglasville (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(K) Match

Generous PTO Plan

Employee Assistance Program

Growth Opportunities

Annual Merit Increases

Job summary

CRH Healthcare seeks a Clinic Operations Practice Manager (CMA) for Douglasville, GA. This on-site leadership role oversees daily operations across multiple urgent care centers, ensuring staffing, patient flow, and service quality.

You will supervise administrative and clinical staff, manage scheduling, payroll input, and compliance with policies, while driving patient satisfaction and operational efficiency across locations in Valdosta, Tifton, and Douglas, GA.

Qualifications

• College degree or equivalent.
• 7+ years of healthcare experience and 5+ years of management experience or multi-clinic experience with 25+ staff.
• Hands-on CMA or LPN experience is a plus.
• Familiarity with medical billing systems and basic medical terminology.

Responsibilities

• Assure clinic is open and appropriately staffed during regularly scheduled hours and special events and that all facilities and equipment are available, operational, safe, and clean.
• Select, train, supervise, and monitor quality and production levels of site staff.
• Develop monthly staff schedule, review time and attendance reports, and provide input to payroll calculation.
• Assure cash drawer is balanced by front desk staff. Prepare and make daily bank deposit.
• Assure staff is adequately trained and equipped to perform their jobs.
• Communicate and ensure compliance with company policies and procedures. Address performance and disciplinary issues.
• Resolve and approve billing holds, financial refunds and accounting corrections originating at the site.
• Monitor supply inventories and ensure Clinic Coordinators order all supplies.
• Interact with patients, review patient feedback, and address patient service issues.
• Identify community marketing opportunities and engage staff in grassroots marketing.
• Inspect and maintain records on facilities and equipment.
• Coordinate facility and equipment maintenance and other vendor services.
• Perform front-end registration and/or clinical tasks as a back-up in case of absence or high demand.

Skills

Healthcare management

Clinic operations

Staff supervision

Billing systems

HIPAA training

Front desk registration

Microsoft Office

Customer service

Education

College degree or equivalent

Tools

Medical billing systems

Microsoft Office

Job description

CRH Healthcare seeks a Clinic Operations Practice Manager (CMA) for Douglasville, GA. This on-site leadership role oversees daily operations across multiple urgent care centers, ensuring staffing, patient flow, and service quality.

You will supervise administrative and clinical staff, manage scheduling, payroll input, and compliance with policies, while driving patient satisfaction and operational efficiency across locations in Valdosta, Tifton, and Douglas, GA.