Urgent Care Clinic Operations Practice Manager (CMA)

CRH Healthcare; Atlanta (GA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Employee flat-rate medical services at CRH clinics

Medical, Dental, Vision Insurance

401(K) Match

Generous PTO Plan

Employee Assistance Program

Complimentary Financial Planning

Collaborative Work Environment

Growth Opportunities

Annual Merit Increases

Job summary

A leading urgent care provider in the Atlanta area seeks an Operations Practice Manager for its clinics in Roswell and Alpharetta. This critical leadership role involves managing daily operations, supervising staff, and ensuring a top-notch patient experience. Ideal candidates will have significant healthcare management experience, strong clinical knowledge, and exceptional customer service skills. Join a dynamic team focused on growth and community engagement in a competitive environment.

Qualifications

• At least 7 years of healthcare experience and 5 years in management.
• Hands-on clinical experience as a CMA or LPN is a plus.
• Superior patient service skills to handle escalated issues.
• Familiarity with medical billing systems and basic medical terminology.

Responsibilities

• Assure clinic is open and appropriately staffed during hours.
• Select, train, supervise, and monitor quality of site staff.
• Resolve and approve billing holds, financial refunds, and corrections.
• Balance cash drawer and prepare daily deposits.
• Ensure staff are trained and equipped to perform their roles.
• Enforce company policies and handle performance issues.
• Support billing holds and refunds processes at the site.
• Monitor supplies and order as needed.
• Interact with patients and address service issues.
• Identify community marketing opportunities and engage staff.

Skills

Healthcare leadership experience

Patient service skills

Staff supervision and training

Clinical experience as CMA or LPN

Familiarity with medical billing systems

Education

College degree or equivalent

CMA or LPN certification (preferred)

Tools

Microsoft Office

Medical billing systems

Job description

Overview

Urgent Care Clinic Operations Practice Manager (CMA) – Roswell and Alpharetta Clinics

Are you an experienced healthcare leader looking for a dynamic and fast-paced environment to grow your career and manage several teams across various locations? CRH, headquartered in Atlanta, GA, is a patient-focused operator of urgent care centers in the Atlanta metro area. CRH’s centers are open seven days a week from 8am - 8pm and provide walk-in care for injury, illness, and minor emergencies as well as family care to keep both parents and kids healthy.

This position reports to the Senior Director of Operations. Responsible for daily operations, enforcing policies and procedures, implementation and management of multiple urgent care centers. Coordinates and supervises operation and duties of administrative and clerical staff while ensuring an overall outstanding patient experience.

Primary Responsibilities

• Assure clinic is open and appropriately staffed during regularly scheduled hours and special events and that all facilities and equipment are available, operational, safe, and clean.
• Select, train, supervise, and monitor quality and production levels of site staff.
• Develop monthly staff schedule, review time and attendance reports, and provide input to payroll calculation.
• Assure cash drawer is balanced by front desk staff. Prepare and make daily bank deposit.
• Assure staff is adequately trained and equipped to perform their jobs.
• Communicate and ensure compliance with company policies and procedures. Address performance and disciplinary issues.
• Resolve and approve billing holds, financial refunds and accounting corrections originating at the site.
• Monitor supply inventories and ensure Clinic Coordinators order all supplies.
• Interact with patients, review patient feedback, and address patient service issues.
• Identify community marketing opportunities and engage staff in grassroots marketing.
• Inspect and maintain records on facilities and equipment.
• Coordinate facility and equipment maintenance and other vendor services.
• Perform front-end registration and/or clinical tasks as a back-up in case of absence or high demand.

Key Requirements

• College degree or equivalent.
• At least 7 years of healthcare experience and at least 5 years management experience or effectively equivalent including multi-clinic experience with 25+ staff.
• Hands-on clinical experience as a CMA or LPN, is a plus
• Familiarity with medical billing systems and basic medical terminology.
• Understand and be competent to perform the front desk registration and medical assistant position.
• Complete training in HIPAA, basic medical coding, blood borne pathogens and other clinical/administrative issues.
• Proficient to use and train others in common PC applications including the Internet Explorer and Microsoft Office.
• Superior patient service skills to handle escalated issues.
• Ability to supervise, train, and evaluate new and current staff.

Benefits

• Employee flat-rate medical services at CRH clinics
• Medical, Dental, Vision Insurance
• 401(K) Match
• Generous PTO Plan
• Employee Assistance Program
• Complimentary Financial Planning
• Collaborative Work Environment
• Growth Opportunities
• Annual Merit Increases

CRH Healthcare provides a professional work environment, a strong clinical support organization and a competitive compensation and benefits package.

CRH Healthcare an equal opportunity employer: M/F/D/V