Delivery Station Customer Experience Associate

Amazon; Portland (OR); On-site; USD 26,000 - 36,000; Full time

Job summary

Amazon is hiring a Delivery Station Customer Service Associate at our Portland, OR site. You’ll provide in-station real-time support to ensure on-time delivery and connect customers with experts for accurate package information.

You will work with warehouse partners and delivery teams to resolve issues, communicate effectively, and maintain the highest standards of customer care across a busy, dynamic environment.

Qualifications

• High school diploma or equivalent required.
• Experience in Customer Service.
• Experience working with computers and Microsoft Office (Outlook, Word, Excel).
• Experience prioritizing and managing time effectively in dynamic environments.
• Familiarity with multiple web browsers, database searching and instant messenger tools.

Responsibilities

• Communicating with customers directly in-person, via phone and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and respecting every customer.
• Resolving issues and setting appropriate expectations with customers.
• Responding to customer issues with clear, grammatically correct written communication.
• Approaching problems logically to ensure appropriate customer outcomes.
• Making quick and effective decisions on behalf of the customer.
• Working a flexible Full-Time (40+ hours per week) schedule.
• Carry, lift, push and pull up to 49 pounds.
• Stand and walk during shifts up to 12 hours.

Skills

Customer Service

Time management

Microsoft Office

Web browsers/databases

Education

High school diploma or equivalent

Bachelor’s degree or equivalent

Tools

Microsoft Office Suite

Job description

Amazon is hiring a Delivery Station Customer Service Associate at our Portland, OR site. You’ll provide in-station real-time support to ensure on-time delivery and connect customers with experts for accurate package information.

You will work with warehouse partners and delivery teams to resolve issues, communicate effectively, and maintain the highest standards of customer care across a busy, dynamic environment.