Multi-Agency Public Safety Dispatcher

Public Safety Dispatch Network; Austin (CO); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement benefits

Paid leave

Employee assistance program

Continuing education

Job summary

Public Safety Dispatch Network seeks qualified dispatchers to support Police, Fire, and EMS operations in Austin. The role involves coordinating emergency responses, verifying incident details, and prioritizing resources across multiple agencies to ensure timely and effective service.

Successful applicants will work in a combined communications environment, rotating shifts including nights, weekends, and overtime as required, with attention to confidentiality and established procedures.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Some agencies provide cross-training, while others require experience in one or more dispatch disciplines before appointment.
• Applicants may need public safety telecommunicator credentials depending on assignment; check the official vacancy for deadlines and credentials.

Responsibilities

• Process requests involving police, fire, rescue, and medical assistance
• Verify locations, incident details, and immediate hazards
• Apply discipline-specific procedures to prioritize and route calls
• Dispatch appropriate units according to approved response plans
• Coordinate incidents requiring more than one emergency service
• Monitor radio traffic, unit availability, and requests for assistance
• Provide approved caller instructions when trained and authorized
• Maintain incident records and support interagency communications

Job description

Public Safety Dispatch Network seeks qualified dispatchers to support Police, Fire, and EMS operations in Austin. The role involves coordinating emergency responses, verifying incident details, and prioritizing resources across multiple agencies to ensure timely and effective service.

Successful applicants will work in a combined communications environment, rotating shifts including nights, weekends, and overtime as required, with attention to confidentiality and established procedures.