MTR/AV Collaboration Engineer

Loyalty360; Quincy (MA); Hybrid; USD 101,000 - 152,000; Full time

Job summary

Ahold Delhaize USA is seeking a Collaboration Engineer to provide 3rd level technical support, install and maintain Microsoft Teams Rooms systems and AV equipment across corporate offices and facilities. The role supports executive meetings, including offsite locations, and partners with the Enterprise AV team for evolving collaboration tech.

The position requires strong communication, design and documentation skills, plus the ability to manage priorities in a fast-paced environment with a

Qualifications

• B.S. in Computer Science, Information Technology, Engineering or related field or equivalent job experience.
• 3+ years extensive technical experience with endpoint management systems (e.g., MS Intune, MS Teams Room Admin Portal/Teams Admin Center).
• 3+ years MTR/AV support experience (Installation/Configuration).
• Demonstrated experience with managing/deploying and supporting AV technology, Microsoft Teams Rooms technology or other related collaborative technologies in a widely distributed enterprise environment.
• Ability to develop detailed solution designs and implementation documentation.
• Extensive experience troubleshooting and resolving conference room/collaborative technology systems.
• Ability to manage own work time and priorities in accordance with aggressive timelines and budgets.
• Demonstrated experience working with multiple support partners and external teams to deliver solutions.
• Proven record of cultivating strong internal and external relationships that help drive successful intercompany initiatives.
• Deliver above-board customer service with a positive attitude!

Responsibilities

• Provide 3rd Level technical support, setup and installation of Microsoft Teams Rooms technology and AV equipment for the Corporate Offices.
• Assist Enterprise AV team lead in testing next generation Microsoft Teams Rooms Technology in the Evolution Lab and providing recommendations for future collaborative technology solutions.
• Accountable for setup, installation and support of Microsoft Teams Rooms systems and AV technology for Business or Executive Leadership Team & C-Suite meetings and on occasion remote offsite meeting locations.
• Ability to communicate clearly written or verbal regarding incident, project or status updates.
• Maintains a high level of individual contribution, professional growth, and ability to function effectively independently and work well within a team.
• Work closely with AV Integration partners for large scale Microsoft Teams Rooms or AV installation projects in the assigned ADUSA office.

Skills

Endpoint management

MTR/AV support

Solution design

Troubleshooting AV systems

Time management

Cross-team collaboration

Customer service

Relationship building

Education

B.S. in CS/IT/Engineering

Tools

MS Intune

Teams Admin Center

MS Teams Rooms Admin Portal

Azure/Intune

Neat/Crestron/LogiTech MTR

Job description

Category/Area of Expertise: IT & Technology

Job Requisition: 535868

Address: USA-MA-Quincy-1385 Hancock Street

Store Code: Infrastructure - End User (5118599)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Primary Purpose:

The MTR/AV Collaboration Engineer role will provide expertise in technical support, setup and installation of Microsoft Teams Rooms technology and AV equipment for ADUSA Corporate Offices, Distribution Centers and Retail locations. They are expected to work in a fast-paced and challenging environment leveraging forward-thinking technical engineering expertise with Microsoft Teams Rooms systems and AV technology in support of our brands and executive leadership.

Our flexible/ hybrid work schedule includes 4 in-person days at one of our core locations and 1 remote days. Our core office locations include Quincy, MA.

Applicants must be currently authorized to work in the United States on a full-time basis.

Duties & Responsibilities:

• Provide 3rd Level technical support, setup and installation of Microsoft Teams Rooms technology and AV equipment for the Corporate Offices.
• Assist Enterprise AV team lead in testing next generation Microsoft Teams Rooms Technology in the Evolution Lab and providing recommendations for future collaborative technology solutions.
• Accountable for setup, installation and support of Microsoft Teams Rooms systems and AV technology for Business or Executive Leadership Team & C-Suite meetings and on occasion remote offsite meeting locations.
• Ability to communicate clearly written or verbal regarding incident, project or status updates.
• Maintains a high level of individual contribution, professional growth, and ability to function effectively independently and work well within a team.
• Work closely with AV Integration partners for large scale Microsoft Teams Rooms or AV installation projects in the assigned ADUSA office.

Qualifications:

• B.S. in Computer Science, Information Technology, Engineering or related field or equivalent job experience.
• 3+ years extensive technical experience with endpoint management systems (e.g., MS Intune, MS Teams Room Admin Portal/Teams Admin Center).
• 3+ years MTR/AV support experience (Installation/Configuration).
• Demonstrated experience with managing/deploying and supporting AV technology, Microsoft Teams Rooms technology or other related collaborative technologies in a widely distributed enterprise environment.
• Ability to develop detailed solution designs and implementation documentation.
• Extensive experience troubleshooting and resolving conference room/collaborative technology systems.
• Ability to manage own work time and priorities in accordance with aggressive timelines and budgets.
• Demonstrated experience working with multiple support partners and external teams to deliver solutions.
• Proven record of cultivating strong internal and external relationships that help drive successful intercompany initiatives.
• Deliver above-board customer service with a positive attitude!

Preferred Qualifications:

• Strong leadership and communications skills
• MS Teams Rooms Administration experience (MTRA Portal)
• Azure/Intune experience for MTR management
• Teams Rooms Configuration and hardware deployment (Neat/Crestron/LogiTech MTR Systems)
• AV hardware installation - Displays, Display Mounts, Cable Management

#DICEJobs #LI-hybrid #LI-SS1

Salary Range: $101,360 - $152,040

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.

Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.