MTO Service Support Representative

Aristocrat Gaming; Las Vegas (NV); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Job summary

Aristocrat Gaming is seeking a Service Support Representative in Las Vegas to ensure flawless MSP system operations and supporting Downloadable Gaming Services. You will process Material Transfer Orders, collaborate across teams, and provide top-tier customer support by email and phone.

Strong regulatory understanding and ERP proficiency are valued as you improve processes and drive excellence. The role emphasizes accuracy, documentation, and a proactive approach to continuous improvement within

Qualifications

• High School Education preferred or equivalent.
• 2+ years of customer service experience.
• Experience in inventory control in a manufacturing facility.
• Experience with an ERP work order management system.
• Experience operating in a heavily regulated environment.
• Advanced knowledge of sales order and configuration systems.
• Windows desktop experience.
• Ability to multitask and manage time effectively.
• Strong communication skills and team-oriented mindset.
• Must be 21 years of age or older.

Responsibilities

• Process, track, and coordinate Material Transfer Orders to support field operations.
• Collaborate with internal stakeholders to resolve issues, improve processes, and drive operational excellence.
• Provide professional support to internal and external customers through email and telephone communications.
• Analyze MTO workflows, trends, and provide regular feedback and recommendations to leadership.
• Maintain a high level of customer satisfaction while balancing organizational objectives, compliance requirements, and cost controls.
• Manage assigned work queues to meet service-level agreements, quality standards, and performance metrics.
• Ensure accurate documentation and adherence to established procedures and policies.
• Contribute to a culture of continuous improvement, accountability, and teamwork.

Skills

Customer service

Inventory control

ERP systems

Sales order processing

Regulatory compliance

Multitasking

Communication

Windows desktop

Education

High School Diploma or equivalent

Tools

ERP work order management system

Job description

At Aristocrat, we are dedicated to crafting an inclusive and collaborative environment where outstanding talent thrives. As a Service Support Representative, you will be at the heart of our mission, ensuring flawless operations of our Multi-Site Progressives (MSP) systems and Downloadable Gaming Services. This role is critical to maintaining the integrity of gaming activities and offers an outstanding opportunity to contribute to world-class gaming experiences!

What You’ll Do

• Process, track, and coordinate Material Transfer Orders to support field operations.
• Collaborate with internal stakeholders to resolve issues, improve processes, and drive operational excellence.
• Provide professional support to internal and external customers through email and telephone communications.
• Analyze MTO workflows, trends, and provide regular feedback and recommendations to leadership.
• Maintain a high level of customer satisfaction while balancing organizational objectives, compliance requirements, and cost controls.
• Manage assigned work queues to meet service-level agreements, quality standards, and performance metrics.
• Ensure accurate documentation and adherence to established procedures and policies.
• Contribute to a culture of continuous improvement, accountability, and teamwork.

What We’re Looking For

• High School Education preferred , or equivalent combination of education, training, and experience.
• Experience in inventory control in a manufacturing facility (Preferred)
• Experience with an ERP work order management system (Preferred)
• Experience operating in a heavily regulated environment.
• Advanced knowledge of sales order and configuration systems.
• Windows desktop experience.
• Ability to multitask and implement great time management skills, following the order of importance.
• Strong communication skills with the ability to work independently and be team-oriented. (must have)
• 2+ years of customer service experience.
• Must be 21 years of age or older.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

• World Leader in Gaming Entertainment
• Robust benefits package
• Global career opportunities

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential.

We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

Our Values

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

Travel Expectations

None

Pay Range

$18.00 - $27.30 per hour

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

Additional Information

This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.

Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.