Field Service Technician

Work180; Chicago (IL); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with employer matching

Paid time off

Job summary

Aristocrat Gaming is seeking a Field Service Technician to support customers across the United States and Canada, ensuring seamless operation of casino gaming facilities. You will install, troubleshoot, maintain, and repair machines, with a robust hands-on and virtual training program during the first 6 months.

The role requires strong problem-solving, customer service, and the ability to travel, with a 75% travel expectation and full-time employment.

Qualifications

• Must be at least 21 years old and able to obtain a gaming license as required.
• Clean and valid driver’s license with insurable driving record.
• Willing to travel daily within assigned territory; up to 30% regional/national travel.
• Able to work in a fast-paced casino environment and manage multiple tasks.

Responsibilities

• Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and controllers.
• Perform routine maintenance on gaming machines.
• Respond promptly to customer calls and emergencies.
• Complete pre-site surveys and follow the schedule for service activities.
• Maintain inventory accuracy and follow parts inventory processes.
• Support customers with technical inquiries and document interactions.
• Report trends, needs, and service challenges.
• Report on service activities using field service management tools.

Skills

Customer focus

Problem solving

Driver's license

Travel willingness

Effective communicator

Self-starter

Education

High school diploma or GED

Job description

Our Field Service Operations team is responsible for providing technical support to drive the success of our customers at Aristocrat Gaming. As a Field Service Technician, you will be part of a team with employees across the United States and Canada. Our team prides itself on Aristocrat’s people-first culture and bringing fun and passion into the work we do daily. Whether it’s driving to a casino, troubleshooting a problem, or installing a new cabinet, we always bring the power of play to life. If you enjoy solving problems, working with a team, and engaging with customers, this is the role for you!

We are in search of a hardworking, customer-focused Field Service Technician to join our upbeat team in Field Operations. As a Field Service Technician for Aristocrat Gaming, you will be responsible for troubleshooting, converting, installing, maintaining, repairing, and removing gaming machines, signs, and gaming controllers with little assistance. You will bring immediate value to the organization by ensuring the seamless operation of our customers’ gaming facilities through timely and efficient technical support.

This is an entry-level position. You will complete a robust, hands-on, and virtual training program throughout your first 6 months.

What You’ll Do

• Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers.

• Perform routine maintenance on gaming machines.

• Respond promptly to customer calls and emergency requests, prioritizing critical issues.

• Complete Pre-Site Surveys, follow the schedule, and perform service activities assigned.

• Maintain inventory accuracy and follow the parts inventory process.

• Support customers with technical inquiries and documentation.

• Report on trends, needs, and service challenges.

• Review pre-install documents to determine if parts will be needed to complete the installation.

• Gather and report accurately on service activities by using field service management reporting tools.

• Uphold high standards of professionalism, integrity, and customer service daily.

• Self-direct and carry out day-to-day tasks with little direction.

• Follow Aristocrat’s Safety Guidelines.

What We're Looking For

• High school diploma, GED, or equivalent work experience.

• At least 21 years of age.

• Have a clean and valid driver’s license and maintain an insurable driving record.

• Able to acquire a gaming license as required (Gaming License requirements will vary depending on location). Upon hire, Aristocrat will assist with application, payment, and renewal.

• Willing to do daily travel in the assigned territory. Regional and national travel may be up to 30%.

• Self-starter, flexible, adaptable, highly organized, and proactive.

• Passion for technology and solving problems.

• Able to remain calm in a fast-paced work environment, prioritize multiple tasks, and accomplish goals.

• Able to communicate effectively and constructively with customers and coworkers.

Preferred Qualifications

• Experience as a slot technician, field service of technical products, or other diagnostic work.

• Experience working in the field, being on call, and traveling for work.

• Experience with electronics, mechanics, and troubleshooting

Physical Requirements

• Can lift and move a minimum of 50 pounds.

• Able to push up to 250 pounds with the assistance of moving equipment.

• Able to climb and balance on ladders.

• Have good manual dexterity, hand/eye coordination, and good eyesight.

• Able to drive and operate a vehicle for extended periods.

Work Conditions

• Operate designated service vehicles equipped with GPS and real-time camera monitoring systems.

• Operate a box truck safely and efficiently.

• Work in a crowded, noisy, and smoky casino environment.

• Travel with little or no notice and for a possible extended period

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

• World Leader in Gaming Entertainment

• Robust benefits package

• Global career opportunities

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

Up to 75%

Pay Range

$22.00 - $32.00 per hour

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

Additional Information

This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.

Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.