MTM Operations Lead — Remote Healthcare Ops

Clarest Health; Phoenix (AZ); Hybrid; USD 50,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Paid Time Off

401k with company match

Referral Bonuses

Life Insurance

Job summary

Clarest Health is seeking a hands-on MTM Operations Supervisor to lead a distributed team delivering Medication Therapy Management services at scale, balancing coaching, compliance, and performance in a fast-paced remote healthcare environment.

You will drive operational excellence, ensure adherence to MTM workflows, and partner with cross-functional teams to optimize processes and patient outcomes while maintaining a culture of accountability and continuous improvement.

Qualifications

• Experience in regulated healthcare operations such as MTM support services, pharmacy operations, PBM operations, healthcare contact centers, care coordination operations, telehealth operations, or similar service environments.
• Supervisory or people‑leadership experience in a healthcare operations environment, including coaching, performance management, and onboarding/training.
• Experience operating in a metrics‑driven environment with accountability for KPI performance, quality monitoring, and using data/QA findings to improve execution.
• Experience leading healthcare operations teams in remote or distributed settings is valued.

Responsibilities

• Ensure consistent execution of telephonic MTM workflows and related program requirements across a remote, high‑volume healthcare operations environment.
• Maintain strong working knowledge of MTM workflows, documentation expectations, and program requirements to coach staff, support escalations, and ensure service continuity.
• Oversee queue management, workflow distribution, and operational priorities to support service levels, timely execution, and effective escalation handling; partner with Workforce Management to align staffing, scheduling, and coverage with operational demand.
• Identify operational bottlenecks and partner cross‑functionally to improve processes, scripts, documentation standards, and handoffs.

Skills

Remote leadership

Coaching

KPI management

HIPAA compliance

Data analysis

Education

LPN/LVN license preferred

Tools

Microsoft Office

Documentation platforms

Operational dashboards

Job description

Clarest Health is seeking a hands-on MTM Operations Supervisor to lead a distributed team delivering Medication Therapy Management services at scale, balancing coaching, compliance, and performance in a fast-paced remote healthcare environment.

You will drive operational excellence, ensure adherence to MTM workflows, and partner with cross-functional teams to optimize processes and patient outcomes while maintaining a culture of accountability and continuous improvement.