MTG Foreclosure Case Manager Liaison

Truist; Richmond (VA); Hybrid; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated MTG Foreclosure Case Manager Liaison to oversee the foreclosure process. This role involves ensuring all milestones are met, collaborating with attorneys, and maintaining compliance with investor guidelines. The ideal candidate will possess strong mortgage experience, exceptional communication skills, and the ability to thrive in a fast-paced environment. Join a forward-thinking company that values teamwork and offers a comprehensive benefits package, including medical, dental, and retirement plans. If you are ready to make a significant impact in the mortgage sector, this opportunity is for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Paid Vacation

Sick Days

Holidays

Pension Plans

Stock Units

Deferred Compensation

Qualifications

• 4+ years of mortgage experience in Loss Mitigation or related fields.
• Proficient in Microsoft Office, especially Excel formulas.

Responsibilities

• Ensure all foreclosure milestones are met within required timelines.
• Communicate with foreclosure attorneys and handle escalations.

Skills

Mortgage Experience

Microsoft Office Proficiency

Analytical Skills

Interpersonal Skills

Time Management

Organizational Skills

Communication Skills

Education

High School Diploma or Equivalent

Bachelor's Degree (Preferred)

Tools

Clarifire

MSP

ADM Systems

WebEx

GoToMeeting

Skype

Job description

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Regular or Temporary: Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Please review the following job description:

Responsible for ensuring all foreclosure milestones are met once a loan is referred to foreclosure. Also, responsible for communicating with the foreclosure attorneys, attending vendor calls, and postponing the foreclosure process when needed.

Essential Duties And Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

List the major responsibilities generally associated with the role (5-7 major responsibilities with no more than 10) that an incumbent in this job is expected to accomplish. Please use numbers to separate each distinct responsibility.

1. Prepare judgement figures.
2. Ensure all foreclosure milestones are met within the required timeline.
3. Monitor foreclosure attorney performance, prepare attorney scorecards and attend attorney scorecard meetings.
4. Review and approve invoices.
5. Handle attorney escalations.
6. Work with other LOBs and the foreclosure attorney to postpone and resume the foreclosure process.
7. Ensure investor, department and company guidelines are met.
8. Maintain quality, productivity, attendance, and SLA expectations.
9. All other duties as assigned.

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or equivalent. Four or more years of mortgage experience in Loss Mitigation, Post Foreclosure, Bankruptcy, Quality Assurance, or equivalent. Knowledge of collection, mortgage servicing, default servicing concepts, investor servicing guidelines and systems. Demonstrate proficiency and knowledge of Microsoft Office including Excel formulas. Proven ability to communicate and interact professionally with leaders, other LOBs and vendors. Strong interpersonal, time management, organizational skills. Ability to work in a constantly changing and fast-paced environment. Strong analytical and decision making skills. Ability to quickly grasp foreclosure concepts, identify gaps and resolve issues. Experience with using WebEx, GoToMeeting, Skype and other collaboration platform.

Preferred Qualifications:

Bachelor’s degree in appropriate field. Advanced knowledge of foreclosure investor (GSE, FHA, VA, USDA) and regulatory requirements. Advanced knowledge of Clarifire, MSP, and ADM systems. Project lead experience. Vendor monitoring experience.

MUST BE IN OFFICE 4 DAYS A WEEK/1 DAY REMOTE.

Other Job Requirements / Working Conditions

Sitting/Standing/Walking/Bending/Lifting

Constant sitting (More than 50% of the time). Occasional walking (Less than 25% of the time). Up to 25 lbs. lifting.

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Minimal travel, up to 10%.

Benefits

All regular teammates working 20 hours or more per week are eligible for benefits, including medical, dental, vision, life insurance, disability, 401k, vacation, sick days, and holidays. Additional benefits may include pension plans, stock units, and deferred compensation, depending on the division and position.

Equal Opportunity Employment

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.