Senior Business Intelligence Analyst (Consumer Loan Operational Analytics)

Navy Federal Credit Union; Vienna (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

TalentQuest employee referral program

Job summary

Navy Federal Credit Union is seeking a Data Analyst to provide quantitative and qualitative data analysis and reporting to leadership. You will build dashboards and reports using BI tools, integrate data from diverse sources, and translate insights into actionable business recommendations.

The role requires strong data manipulation, statistical skills, and experience with Python or R. The position involves cross-functional collaboration, data storytelling, and delivering timely insights to

Qualifications

• 5+ years of experience in data analysis and reporting.
• Complete knowledge and understanding of business area/specialization.
• Advanced skill using business intelligence applications and/or cloud services.
• Advanced knowledge of reporting capabilities of ERP/CRM/database software.
• Advanced skill using statistical methods, forecasting, and cost-benefit analysis.
• Experience with data manipulation across multiple tables.
• Experience using Microsoft Copilot or similar AI tools for BI and dashboards.

Responsibilities

• Collect, aggregate, and analyze data from multiple sources to drive insights for business performance.
• Identify trends and patterns and prepare ongoing reports and data visualizations for leadership.
• Develop, maintain, and manage advanced reporting, dashboards, and BI solutions.
• Produce actionable reports showing KPIs and root-cause analyses.
• Use analytics to forecast costs, risks, and profits of new initiatives.
• Communicate findings and provide strategy recommendations to stakeholders.
• Provide reporting solutions and respond to ad-hoc requests within the business area.
• Create specifications for reports based on data elements.
• Build relationships with team members and subject matter experts.
• Lead small projects and initiatives.
• Leverage approved AI tools to support analysis, coding, testing, and reporting while ensuring data security.

Skills

Data analysis

Reporting

Dashboards

BI tools

Python

R

Data integration

Communication

Generative AI

Education

Bachelor's degree or equivalent

Tools

ERP

CRM

Database software

Job description

Overview

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Support business decisions by providing quantitative and qualitative data analysis and reporting of patterns, insights, and trends to leadership via dashboards and reports. Analyze business problems and issues using business intelligence tools that incorporate data from internal and external sources. Work under minimal supervision and use complete understanding of business needs and objectives to make recommendations that have impact on the achievement of operational goals. Advanced skill set and proficiency with procedures and analysis techniques.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Collect, aggregate, and analyze data from multiple sources, including structured and unstructured data sets, to drive insights into business performance
• Identify, analyze, and interpret trends or patterns and prepare ongoing reports and data visualizations in order to support business decisions
• Develop, maintain, and manage advanced reporting, dashboards, and BI solutions
• Produce actionable reports that show key performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems
• Use analytics and metrics to improve processes and provide data-driven forecasts of potential costs, risks, and profits of new business initiatives
• Communicate findings and insight to stakeholders and provide business strategy recommendations for optimizing business performance
• Provide reporting solutions and respond to ad-hoc report requests within the business area
• Create specifications for reports and analysis based on business needs and required or available data elements
• Build working relationships with team members and subject matter experts
• Lead small projects and initiatives
• Use approved AI tools to support analysis, coding, testing, documentation, and reporting while maintaining data security and quality controls.

Qualifications

• 5+ years of experience in data analysis and reporting
• Complete knowledge and understanding of business area/specialization
• Advanced skill using business intelligence applications and/or cloud services
• Advanced knowledge of reporting capabilities of existing ERP, CRM and/or database software vendors
• Advanced skill using statistical methods, mathematical techniques, forecasting, cost-benefit analysis
• Advanced skill in complex data manipulation across multiple tables
• Effective data integration, cleaning and validation skills
• Skill communicating data analysis and visualizations to nontechnical and senior audiences
• Skill with data analysis tools and programming languages such as Python, R
• Intermediate skill in utilizing work products to tell a story through appropriate balance of visualizations, design aesthetics, and words
• Research skills
• Interpersonal skills
• Experience using Microsoft Copilot or similar generative AI tools for business intelligence and dashboard development.

Desired Qualifications

• Bachelor's Degree in Business Administration, Statistics, or related field, or equivalent combination of education, training, and experience

Additional Information

• Monday - Friday, 8:00AM - 4:30PM

Location

• 820 Follin Lane, Vienna, VA 22180
• 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• FORTUNE 100 Best Companies to Work For® 2026
• Yello and WayUp Top 100 Internship Programs 2025
• Computerworld® Best Places to Work in IT 2026
• Most Loved Workplace – America’s Top Most Loved Workplaces® 2025
• 2025 PEOPLE® Companies That Care
• Newsweek Most Trustworthy Companies in America 2026
• Military Times 2025 Best for Vets Employers
• Forbes® 2026 America's Best Large Employers
• Forbes® 2025 America's Best Employers for New Grads
• Forbes® 2025 America's Best Employers for Tech Workers
• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
• Military.com Top Military Spouse Employers 2025
• 2026 Handshake Early Talent Award
• Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026

From Fortune Magazine. © 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams

Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.