MSR/Loan Officer

KALSEE Credit Union; Portage (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

KALSEE Credit Union in Portage, MI seeks a branch professional to handle member needs across opening accounts, lending, and teller transactions. The role focuses on delivering a superior member experience and aligning with the credit union’s values.

The position requires ability to interview, open accounts, process loan applications, and cross-sell products while maintaining compliance with BSA/OFAC rules. Morgan include training responsibilities as needed.

Qualifications

• Minimum 2 years of credit union or banking experience in a branch environment preferred.
• Previous lending experience preferred.
• Proficient using Microsoft Office products.
• Excellent verbal and written communication skills.

Responsibilities

• Greet each member and display KALSEE's Values at all times; proactively engage members.
• Interview and open accounts for members; process loan applications; close loans as needed.
• Demonstrate excellence in member service and resolve issues creatively.
• Cross-sell KALSEE products and services to members.
• Perform teller transactions and approve checks for tellers when needed.
• Manage vault cash and supervise cash handling with tellers as required.
• Ensure compliance with BSA/OFAC regulations and internal policies.
• Participate in training and assist in onboarding new staff.

Skills

Member service

Lending knowledge

Cash handling

Communication skills

Education

Bachelor Degree preferred

High School diploma or equivalent required

Tools

Microsoft Office

Job description

Description

Position Summary: Demonstrated ability to successfully handle all member needs. Enhance the member’s experience by exceeding the member’s expectations and bring value to each member interaction. Responsible for performing all duties at the branch including opening accounts, lending, and teller transactions.

Duties/Responsibilities:

• Greet each member with a smile and display KALSEE’s Values at all times. Proactively engage members.


• Responsible for demonstrating excellence in member service which requires member focused problem solving skills and the ability to formulate creative solutions.


• Interview and open accounts for members


• Know the benefits, features and underwriting requirements of all Consumer and Mortgage Loan products. Take loan applications, process loan applications, make lending decisions and close loans


• Cross sell KALSEE products and services


• Perform teller transactions for members and approve checks for tellers when needed


• Ensure proper management of the vault including the buying and selling of cash to the tellers


• Handle member complaints and take appropriate action to resolve them


• Stay abreast of new types of loans and other financial products and services


• Assist in training of new staff


• Review all activities for compliance with established policies, procedures and regulations. Regulations include but are not limited to: Bank Secrecy Act / Anti-Money Laundering / Office of Foreign Assets Control regulations.


• Participate in annual training as required by the BSA/OFAC Compliance Officer


• Perform other duties as assigned by supervisor

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Requirements

Knowledge & Experience:

• Minimum 2 years of credit union or banking experience in a branch environment preferred


• Previous lending experience preferred


• Proficient using Microsoft office products


• Excellent verbal and written communication skills

Education / Certifications:

Bachelor Degree preferred

High School diploma or equivalent required

KALSEE Credit Union shall, at its discretion, modify or adjust the position to meet the credit union’s changing needs.