Member Service Representative (Part-time)

Automatic Data Processing, Inc.; Arlington Heights (IL); On-site; USD 27,000 - 33,000; Part time

Job summary

Automatic Data Processing, Inc. in Arlington Heights, IL seeks a Part-time Member Service Representative to perform member transactions, analyze needs, and cross-sell products. This floating role supports multiple branches, adheres to policies, and helps meet branch objectives.

The role requires cash handling experience, strong math and communication skills, and may involve limited travel. Weekly duties include account processing, reporting, and customer service.

Qualifications

• Minimum one year of cash-handling experience or Teller/MSR experience.
• Excellent math, written and verbal communication skills.
• Limited travel may be necessary.

Responsibilities

• Perform member transactions, analyze member requests to determine financial needs and cross-sell products.
• Balance cash drawer and report discrepancies; assist with inquiries and questions from members.
• Process new accounts, verify identity and eligibility; perform checks and officer duties as needed.
• Assist in branch coverage across multiple locations and support Branch Manager in achieving goals.

Skills

Cash handling

Communication

Education

High school diploma

Job description

Member Service Representative (Part-time)

Arlington Heights Regular Full-Time Arlington Heights, IL, US

Salary Range: $19.38 To $24.22 Hourly

Position Title: MSR

Reports To: Branch Manager

Hiring Salary Range: $19.38/hr – 24.22/hr

Primary Responsibilities:

Perform member transactions, analyze member requests to determine their financial needs and cross-sell products and services to meet those needs. Assist Branch Manager in controlling delinquency and negative shares. This position is a floating role that will provide coverage and support across multiple branch locations, as needed. Duties must be accomplished in compliance with federal and state laws and in accordance with the credit union's policies and procedures and with constant attention to Alero Financial's creed, vision, mission and goals.

Duties and Responsibilities:

Perform all types of member financial transactions, including account maintenance.

• Follow all credit union policies and procedures.
• Process new accounts, verifying identity and eligibility.
• Reconcile and balance assigned cash drawer, reporting
  discrepancies to Senior MSR, Assistant Branch Manager or Branch Manager.
• Assist with member in person/telephone inquiries and general questions regarding the credit union.
• Prepare and balance checks received.
• Process mail, night depository and ATM transactions.
• Scan correspondence, member files, loan files, etc.
• Perform new member welcome calls.
• Complete daily, weekly and monthly reports as assigned.
• Process check orders and/or plastic card orders.
• Assist in branch collection and negative shares process.
• Generate leads for Business Development Officer/Branch Manager and participate in business development activities.
• Must be willing and able to sell credit union services that provide the maximum benefit to both the member and the credit union.
• Resolve member problems, obtain information, research records and follow up on details to resolve matters to members' satisfaction.
• Assist Branch Manager in achieving corporate and branch goals and objectives.
• All other duties as assigned.

Qualifications:

• High school graduate.
• Minimum one year of cash-handling experience or experience as a teller/MSR in a credit union or related field.
• Excellent math, written and verbal communication skills.
• Limited travel may be necessary.

While performing the duties of this job, the employee is frequently required to sit, view information on a computer screen, and talk or hear. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.