MSR Full Time Closer

Planet Fitness; Cherry Hill Township (NJ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Training & development

Job summary

Planet Fitness - NJ/MA One World Fitness in Cherry Hill, NJ seeks a friendly Member Services Representative to deliver a superior member experience at the front desk and welcome guests.

You will greet members, manage sign-ups, assist with tours, update member accounts, and coordinate with the management team to maintain a clean, inviting club. The role emphasizes reliability, communication, and a passion for fitness.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability required.
• Exceptional interpersonal skills and professionalism.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk activities including: answer phones and assist callers with questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate updates to member accounts.
• Respond to member questions and concerns professionally and escalate when needed.
• Assist in maintaining the club's neatness and cleanliness.

Skills

Customer service

Basic computer skills

Communication

Punctuality

Team player

Empathy

Education

High School diploma/GED

Job description

Benefits

• Health insurance


• Opportunity for advancement


• Training & development

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.


• Handle all front desk related activities including:
  
  
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  
  
  • Check members into the system.
  
  
  • New member sign-up.
  
  
  • Take prospective members on tours.
  
  
  
  


• Facilitate needed updates to member’s accounts.


• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.


• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.


• Basic computer proficiency.


• A passion for fitness and health.


• Upbeat and positive attitude!


• Punctuality and reliability is a must.


• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.


• Strong listener with the ability to empathize and problem solve.


• Demonstrate diplomacy in all interactions while using appropriate behavior and language.


• High School diploma/GED equivalent required.


• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.


• Continual talking in person or on the phone during shift.


• Must be able to occassionally lift up to 50 lbs.