MSR Dallas

TEKsystems; United States; Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Time Off/Leave (PTO, Vacation or Sick)

Job summary

TEKsystems in North Richland Hills, TX is seeking a high-energy Customer Service Representative for a 24/7 contract-to-hire role in a fast-paced hybrid contact center. You will handle a high volume of inbound inquiries, assist with financial transactions, and guide members to solutions that meet their banking needs.

Ideal candidates are strong communicators, comfortable multitasking across multiple systems, and focused on delivering positive experiences while meeting quality and productivity

Qualifications

• Strong customer service and communication skills.
• Excellent attention to detail and data entry accuracy.
• Ability to multitask and work across multiple computer applications simultaneously.
• Comfortable working in a structured, metric-driven environment.
• Proven ability to handle a high volume of customer interactions professionally and efficiently.

Responsibilities

• Respond to member inquiries in a high-volume contact center environment.
• Provide accurate information regarding products, services, policies, and procedures.
• Process transactions and service requests for checking, savings, consumer loans, credit cards, IRAs, and other account types.
• Research and resolve member issues while ensuring a positive customer experience.
• Navigate multiple systems efficiently to access and update member information.
• Identify opportunities to recommend products and services that align with members' financial needs.
• Maintain professionalism, quality standards, and compliance requirements during all member interactions.
• Meet performance metrics related to service quality, productivity, and schedule adherence.

Skills

Customer Service

Call Center Operations

Data Entry

Inbound Calls

Outbound Calls

Financial Services

Problem Solving

Multi-System Navigation

Account Support

Communication Skills

Relationship Building

Job description

Description

Join a fast-paced, 24/7 contact center where you'll serve as the first point of contact for members, delivering exceptional customer service and support. In this role, you'll handle a high volume of inbound inquiries, assist with financial transactions, provide information about products and services, and help members find solutions that meet their banking needs. Successful candidates are strong communicators who can multitask across multiple systems, actively listen to member concerns, and create positive customer experiences with every interaction.

Key Skills

• Customer Service
• Call Center Operations
• Data Entry
• Inbound & Outbound Calls
• Financial Services
• Problem Solving
• Multi-System Navigation
• Account Support
• Communication Skills
• Relationship Building

Top Skills

• Customer Service
• Data Entry
• Inbound and Outbound Calling
• Call Center Experience

Responsibilities

• Respond to member inquiries in a high-volume contact center environment.
• Provide accurate information regarding products, services, policies, and procedures.
• Process transactions and service requests for checking, savings, consumer loans, credit cards, IRAs, and other account types.
• Research and resolve member issues while ensuring a positive customer experience.
• Navigate multiple systems efficiently to access and update member information.
• Identify opportunities to recommend products and services that align with members' financial needs.
• Maintain professionalism, quality standards, and compliance requirements during all member interactions.
• Meet performance metrics related to service quality, productivity, and schedule adherence.

Ideal Experience

Candidates with experience in any of the following environments are encouraged to apply:

• Call Centers
• Administrative Support
• Receptionist or Front Desk Roles
• Banking, Mortgage, or Financial Services
• High-Volume Retail Customer Service
• Professional Office Environments

Qualifications

• Strong customer service and communication skills.
• Excellent attention to detail and data entry accuracy.
• Ability to multitask and work across multiple computer applications simultaneously.
• Comfortable working in a structured, metric-driven environment.
• Proven ability to handle a high volume of customer interactions professionally and efficiently.

Job Type & Location

This is a Contract to Hire position based out of North Richland Hills, TX.

Pay and Benefits

The pay range for this position is $22.25 - $22.25/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of North Richland Hills, TX.

Application Deadline

This position is anticipated to close on Nov 20, 2026.

Workplace Type

This is a hybrid position in North Richland Hills,TX.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.