MSP - Tier II Systems Engineer

TECHNOLOGY PLUS; Louisville (KY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plans

Growth opportunities

Job summary

Technology Plus in Louisville, KY is seeking a Tier II Systems Engineer to join our IT team and support clients and internal teams. You will help maintain and enhance our technology infrastructure, with opportunities across Level 1 and Level 2 responsibilities.

The role is full-time, based at our Louisville office, with daytime hours and potential for on-site travel. A collaborative environment and ongoing training opportunities are provided.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Relevant certifications (CompTIA, Cisco, Microsoft, AWS) depending on role.
• Strong problem-solving and teamwork skills.
• Excellent communication and interpersonal abilities.
• Keeps up-to-date with IT trends and technologies.

Responsibilities

• User Support: provide first-level support to end-users and troubleshoot issues.
• System Monitoring: monitor network and system performance and respond to alerts.
• Documentation: maintain accurate hardware, software, and network records.
• Hardware Maintenance: assist with installations, repairs, and upgrades.
• Software Updates: assist in installations, updates, and patches.
• Training: participate in training to enhance IT knowledge and skills.
• Network Administration: manage switches, routers, and firewalls.
• Server Maintenance: administer server infrastructure and virtualization.
• Security: assist in implementing security protocols and intrusion detection.
• Backup and Recovery: manage data backup and recovery solutions.
• Project Support: collaborate on upgrades, migrations, and expansions.

Skills

Problem solving

Teamwork

Communication

Adaptability

Continuous learning

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Certifications: CompTIA

Certifications: Cisco

Certifications: Microsoft

Certifications: AWS

Job description

About Technology Plus:

Since 1995, Technology Plus has been a trusted technology partner for businesses, offering expertise in IT, Telecom, Cabling, Security, and Audio/Visual services. We pride ourselves on delivering personalized service that empowers our clients to focus on what they do best. As we continue to evolve, we're looking for a Systems Engineer to join our dynamic team!

Why You'll Love Working Here:

• Family-Oriented Culture: We believe in work-life balance and foster a supportive, collaborative environment.
• Comprehensive Benefits: Enjoy health benefits, paid time off, retirement plans, and other perks.
• Growth Opportunities: With nearly three decades of growth, we offer opportunities for professional development.
• Team Support: We celebrate wins together and promote a culture of recognition and teamwork.

Position Overview:

We are seeking a Tier II Systems Engineer who thrives in a collaborative environment and values meaningful interactions with both clients and internal teams.

As a Tier II Systems Engineer, you'll play a key role in maintaining and enhancing our technology infrastructure. This position offers opportunities for professionals at different stages of their careers. You'll work alongside cross-functional teams, participate in IT projects, and ensure the smooth operation of our technology systems.

This is a full-time position (Monday to Friday, 8 AM - 5 PM) based at our office in Louisville, KY. The physical environment requires frequent indoor work, but the work location may vary between office, warehouse, and other locations. Occasional outdoor work may also be required.

Key Responsibilities:

Level 1 (Entry-Level)

• User Support: Provide first-level support to end-users, troubleshoot hardware/software issues, and assist with general inquiries.
• System Monitoring: Monitor network and system performance and respond to alerts.
• Documentation: Maintain accurate records of hardware, software, and network configurations.
• Hardware Maintenance: Assist with basic hardware installations, repairs, and upgrades.
• Software Updates: Assist in software installations, updates, and patches.
• Training: Participate in training programs to enhance IT knowledge and skills.

Level 2 (Intermediate-Level)

(In addition to Level 1 responsibilities)

• Network Administration: Manage and configure network devices such as switches, routers, and firewalls.
• Server Maintenance: Administer and maintain server infrastructure, including hardware, virtualization, and operating systems.
• Security: Assist in implementing security protocols, such as firewalls, antivirus, and intrusion detection.
• Backup and Recovery: Manage data backup and recovery solutions.
• Project Support: Collaborate on IT projects such as system upgrades, migrations, and infrastructure expansion.

What We're Looking For:

• Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
• Relevant certifications (CompTIA, Cisco, Microsoft, AWS, etc.), depending on the role.
• Strong problem-solving skills and the ability to work both independently and as part of a team.
• Excellent communication and interpersonal skills.
• A passion for staying up to date with the latest IT trends and technologies.

Why Join Technology Plus?

At Technology Plus, we foster a welcoming and collaborative team environment. You'll be part of a company that values innovation and creativity, offering opportunities for growth and development. Join us in making a real impact on our clients and the community!