MSP Project Delivery Leader

Cortavo, Inc.; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Company cell phone plan

Celebration events

Job summary

Cortavo, Inc. is seeking a Project Management Leader to guide the PM team and ensure successful delivery of customer implementations and professional services projects. This hands-on role coaches and develops staff, removes blockers, and builds a scalable delivery function while partnering with Engineering, Service Desk, Client Success, Sales and Billing.

The leader reports to the Chief of Staff and collaborates with executive leadership to optimize project performance and client experience.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of project management experience in an MSP, IT services, or technology consulting environment.
• 2+ years of experience leading or mentoring project managers or project coordinators.
• Strong understanding of managed services delivery and customer onboarding.
• Excellent organizational, communication, and leadership skills.
• Ability to prioritize competing demands in a fast-paced environment.

Responsibilities

• Lead, coach, and develop the Project Management team through regular 1:1s, performance feedback, and career development.
• Set clear expectations, priorities, and performance goals for Project Management team.
• Conduct hiring, onboarding, performance evaluations, and corrective action as needed.
• Foster a culture of ownership, accountability, collaboration, and continuous improvement.
• Oversee the successful execution of customer projects, including onboarding, migrations, security implementations, and network projects.
• Serve as the primary escalation point for implementation issues.
• Monitor project health and proactively identify risks; review plans, budgets, and resources.
• Standardize project documentation, templates, and workflows.
• Drive adherence to established project management processes and SOPs.
• Partner with leadership on resource planning and project forecasting.
• Cross-functional collaboration with Sales, Client Success, Finance & Billing to ensure profitability.

Skills

PM experience

Team leadership

Communication

Prioritization

Organizational skills

Education

Bachelor's degree or equivalent experience

PMP certification

Tools

Halo PSA

Microsoft 365

Azure

Networking

Job description

Cortavo, Inc. is seeking a Project Management Leader to guide the PM team and ensure successful delivery of customer implementations and professional services projects. This hands-on role coaches and develops staff, removes blockers, and builds a scalable delivery function while partnering with Engineering, Service Desk, Client Success, Sales and Billing.

The leader reports to the Chief of Staff and collaborates with executive leadership to optimize project performance and client experience.