MSP/MSSP Managed Services Engineer – Remote

R3 LLC; Frederick (MD); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive medical, dental, and vision insurance

401(k) with company match

Flexible time off policies

Remote work opportunities

Training incentives and bonuses

Job summary

A Managed Services Provider is seeking Managed Services Engineers in Maryland to join their talent pipeline. Successful candidates will have a robust background in MSP or MSSP environments and will provide operational support across various cloud and identity platforms. Responsibilities include monitoring incidents, supporting client environments, and ensuring SLA compliance. The role emphasizes strong technical skills and a commitment to customer service. Training and competitive wages are part of the offer.

Qualifications

• Prior experience working in an MSP or MSSP environment required.
• Multiple customer support capabilities necessary.
• Strong incident management and troubleshooting skills are essential.

Responsibilities

• Provide operational support across multi‑tenant managed environments.
• Monitor and triage incidents, alerts, and service requests.
• Administer user identities across platforms.

Skills

Incident management

Customer service orientation

Troubleshooting skills

Communication skills

Education

Relevant certifications (e.g., Microsoft Azure Administrator)

Tools

Microsoft Azure

Microsoft Intune

ServiceNow

Job description

A Managed Services Provider is seeking Managed Services Engineers in Maryland to join their talent pipeline. Successful candidates will have a robust background in MSP or MSSP environments and will provide operational support across various cloud and identity platforms. Responsibilities include monitoring incidents, supporting client environments, and ensuring SLA compliance. The role emphasizes strong technical skills and a commitment to customer service. Training and competitive wages are part of the offer.