MSP Level 3 Technician

Fusethree; California (MO); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision

PTO

401k

Job summary

FUSE3, a Sacramento-area MSP, seeks a Systems Administrator to provide complex technical support to our customers and manage IT projects from planning to rollout. Based in Fair Oaks, CA, you will lift, install, configure workstation arrangements, and mentor junior staff while delivering outstanding customer service.

Join a fast-paced team with a family culture, offering competitive compensation and benefits including medical, dental, vision, PTO and a 401k. On-call rotation may apply.

Qualifications

• 3–5 years of troubleshooting and administration of Windows PCs, Server Hardware, and Server Operating Systems.
• 3–5 years of building, deploying, and troubleshooting networks and network hardware.
• Microsoft 365 administration including but not limited to Office, Intune, Entra ID.
• Active Directory, Group Policy, Virtualization technologies (Hyper-V), backups, printing and faxing.
• Experience with ConnectWise, Sophos, VoIP; MSP experience preferred.
• Strong customer service and written/verbal communication skills.
• Team player who can also work independently; on-call readiness.
• Ability to lift up to 50 pounds and work under desks; travel to surrounding areas.

Responsibilities

• Provide complex technical support to FUSE3 customers.
• Set up and configure individual network users.
• Assist in a variety of IT projects.
• Maintain accurate notes and time entries in ConnectWise.
• Perform network startup and shutdown procedures.
• Serve as an escalation point for complex issues.
• Research, recommend and implement new technology.
• Mentor less experienced technical staff.

Skills

Windows Admin

Server Hardware

Active Directory

Group Policy

Hyper-V

ConnectWise

Sophos

VoIP

M365 Admin

Customer Service

Tools

ConnectWise

Microsoft 365

Entra ID

Job description

Systems Administrator

FUSE3 is a Managed Service Provider in the Sacramento region. We pride ourselves on solving problems for small to mid-size businesses.

We are always accepting resumes and inquiries from dedicated people who want to work in a fast-paced industry for a company with a family culture.

• Are you dedicated to the success of the team?
• Do you have an intentional approach to big picture problem-solving?
• Do you genuinely enjoy helping others succeed?
• Are you a people person?
• Are you always looking to learn and grow?

As a Managed Service Provider, we are interested in people with a wide range of skill sets and experience. If you identify with these traits, we want to talk to you!

The Systems Administrator will have three-plus years of experience in a senior support role, strong technical skills, be personable with clients and internal staff, and have a positive attitude that inspires growth.

Primary Duties and Responsibilities

• Provide complex technical support to FUSE3 customers
• Set up and configure individual network users
• Assist in a variety of IT projects
• Maintain accurate notes and time entries in the ConnectWise Ticketing System and control records
• Perform network startup and shutdown procedures
• Serve as an escalation point for complex technical issues
• Research, recommend and implement new technology
• Mentor less experienced technical support staff

Experience and Skills

• 3-5 years of troubleshooting and administration of Windows PCs, Server Hardware, and Server Operating Systems.
• 3-5 years of experience in building, deploying, and troubleshooting networks and network hardware.
• Microsoft 365 administration including but not limited to Office, Intune, Entra ID, etc.
• Active Directory, Group Policy, Virtualization technologies (Microsoft Hyper-V in particular), common backup technologies, network printing, and faxing.
• Experience with ConnectWise, Sophos, VoIP, and previous MSP experience is highly preferred.
• Strong customer service, written and verbal communication skills.
• Must be an excellent team player who can also work independently.
• Position requires the ability to lift up to 50 pounds, maneuver under desks, and be able to cable new workstation arrangements/setups.
• Driver's license and appropriate insurance required. The position will be based in Fair Oaks, CA, and will require travel to its surrounding areas.
• Willingness to participate in the On-Call program.

We offer competitive compensation including medical, dental, vision, PTO, 401k, etc.