MSP Level 3 Technician

fusethree; California (MO); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid Time Off

401k

Job summary

fusethree is seeking a Systems Administrator with 3+ years of experience for its Fair Oaks, CA location. The role involves providing technical support, setting up network users, and assisting with IT projects.

The ideal candidate will have a strong technical background, excellent communication skills, and a team-oriented mindset. The position offers a competitive compensation package including medical, dental, and PTO.

Qualifications

• 3-5 years of experience in a senior support role.
• Strong technical skills in IT and networks.
• Positive attitude and good interpersonal skills.

Responsibilities

• Provide complex technical support to FUSE3 customers.
• Set up and configure network users.
• Assist in IT projects and maintain accurate notes in the ticketing system.
• Serve as an escalation point for complex issues.
• Research and implement new technology.

Skills

Troubleshooting and administration of Windows PCs

Building and deploying networks

Microsoft 365 administration

Active Directory and Group Policy

Customer service skills

Strong communication skills

Tools

ConnectWise

Sophos

VoIP technologies

Job description

Systems Administrator

FUSE3 is a Managed Service Provider in the Sacramento region. We pride ourselves on solving problems for small to mid-size businesses.

We are always accepting resumes and inquiries from dedicated people who want to work in a fast-paced industry for a company with a family culture.

• Are you dedicated to the success of the team?
• Do you have an intentional approach to big picture problem-solving?
• Do you genuinely enjoy helping others succeed?
• Are you a people person?
• Are you always looking to learn and grow?

As a Managed Service Provider, we are interested in people with a wide range of skill sets and experience. If you identify with these traits, we want to talk to you!

The Systems Administrator will have three-plus years of experience in a senior support role, strong technical skills, be personable with clients and internal staff, and have a positive attitude that inspires growth.

Primary Duties and Responsibilities

• Provide complex technical support to FUSE3 customers
• Set up and configure individual network users
• Assist in a variety of IT projects
• Maintain accurate notes and time entries in the ConnectWise Ticketing System and control records
• Perform network startup and shutdown procedures
• Serve as an escalation point for complex technical issues
• Research, recommend and implement new technology
• Mentor less experienced technical support staff

Experience and Skills

• 3-5 years of troubleshooting and administration of Windows PCs, Server Hardware, and Server Operating Systems.
• 3-5 years of experience in building, deploying, and troubleshooting networks and network hardware.
• Microsoft 365 administration including but not limited to Office, Intune, Entra ID, etc.
• Active Directory, Group Policy, Virtualization technologies (Microsoft Hyper-V in particular), common backup technologies, network printing, and faxing.
• Experience with ConnectWise, Sophos, VoIP, and previous MSP experience is highly preferred.
• Strong customer service, written and verbal communication skills.
• Must be an excellent team player who can also work independently.
• Position requires the ability to lift up to 50 pounds, maneuver under desks, and be able to cable new workstation arrangements/setups.
• Driver's license and appropriate insurance required. The position will be based in Fair Oaks, CA, and will require travel to its surrounding areas.
• Willingness to participate in the On-Call program.

We offer competitive compensation including medical, dental, vision, PTO, 401k, etc. If you feel you possess the traits listed above reply to this post.